Technical Support Specialist

vor 2 Wochen


Frankfurt am Main, Hessen, Deutschland SAJ Digital Energy GmbH Vollzeit
Job Summary

We are seeking a highly skilled Technical Support Engineer to join our team at SAJ Digital Energy GmbH. As a Technical Support Engineer, you will be responsible for providing expert technical support to our customers and installers, ensuring that our products are used to their full potential.

Key Responsibilities
  • Provide technical support via phone and email to customers and installers, resolving issues and answering product-related questions.
  • Generate cases in our CRM system to track and resolve customer enquiries, ensuring timely and efficient resolution.
  • Develop and maintain technical documentation for the commissioning of our products, ensuring accuracy and clarity.
  • Liaise with various departments, including service, sales, and repair centre, to ensure seamless case resolution.
  • Assist in the development of our technical support process, ensuring it is aligned with business goals.
  • Support sales exhibitions and trade fairs, showcasing our products and expertise.
  • Liaise with our international technical support team to ensure global support consistency.
Requirements
  • Relevant qualification in electronic engineering and renewable energy, with direct industry experience an advantage.
  • Strong technical understanding of inverters and battery products, with a solutions-based mindset.
  • Excellent communication and interpersonal skills, with the ability to work autonomously and as part of a team.
  • Professional German and English language skills are essential.


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