Customer Experience Ambassador

Vor 2 Tagen


Berlin, Berlin, Deutschland Miles Mobility Vollzeit
Customer Care Representative

We are seeking a highly skilled and dedicated Customer Care Representative to join our team at Miles Mobility. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various communication channels.

About Us

Miles Mobility is the largest car-sharing provider in Germany and also offers car subscriptions since 2022. Our mission is to create a world where mobility is shared, sustainable, and accessible to all.

Job Description
  • Deliver exceptional customer experiences through proactive and empathetic communication.
  • Address customer inquiries and concerns via phone, email, and chat in a timely and efficient manner.
  • Collaborate with internal teams to resolve complex issues and improve customer satisfaction.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in a related field or equivalent experience.
  • Excellent verbal and written communication skills in English, German, and French.
  • Proven experience in customer-facing roles, preferably in the sharing economy or transportation industry.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits

We offer a competitive salary and benefits package, including:

  • Gross monthly salary: €2,370.00
  • Monthly performance-based bonuses
  • Additional pay for Sunday, night, and holiday shifts
  • Shift schedule determined 4 weeks in advance for predictable working hours
  • Pension plan for secure financial future
  • Mobility options, including MILES credits or Deutschlandticket
  • Subsidized Urban Sports Club membership for physical and mental well-being
  • Discounts on various products and services
  • Flexible work arrangement between office and home
  • Diverse team of 50+ nationalities with English as primary language
  • Prioritized personal development through training and knowledge sharing opportunities
  • Amenities, including fresh coffee, beverages, fruits, snacks, and lunch during meetings
Why Join Us?

At Miles Mobility, we value diversity and equality by fostering an inclusive environment that does not discriminate based on gender identity, religion, skin color, origin, nationality, disability, age group, or any other factor. We believe that fair and respectful interactions with one another are intrinsic to our culture. Join us in creating a positive impact on society and the environment.



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