Customer Support Specialist

vor 4 Wochen


Berlin, Berlin, Deutschland Via Vollzeit

Via is pioneering a shared, dynamic public mobility solution that reduces carbon emissions and provides everyone with accessible, efficient, and affordable ways of getting around.

As a key member of our Operations team, you will play a vital role in ensuring the smooth daily operation of our services by providing telephone and email support to our drivers and passengers.

This is a unique opportunity to work with a cutting-edge technology company that is changing the way the world moves.

We are looking for a highly motivated and organized individual who is able to work independently and as part of a team, providing excellent customer service and support in a fast-paced environment.

The ideal candidate will have strong communication and problem-solving skills, with the ability to work in a dynamic and ever-changing environment.

Responsibilities:

  1. Provide telephone and email support to our drivers and passengers
  2. Work shifts that fit into your life and receive appropriate shift bonuses for night time work, Sundays, or public holidays
  3. Care for customer satisfaction and ensure that issues are resolved
  4. Have the opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly

Requirements:

  1. You speak fluent German (at least C1 level) and have knowledge of the English language
  2. You are a good communicator and able to always find the right tone in different contexts
  3. You enjoy providing advice and support over the phone
  4. You remain calm even in stressful situations and are able to develop creative solutions in real time
  5. You are passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint
  6. You are technology-savvy and enjoy working with modern IT tools

What We Offer:

  1. 100% work from home, as long as you're based in Germany or England
  2. State of the art hardware for you to perform your work worry free
  3. The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most
  4. €14 / h base pay for a 40 h work week, which can be more depending on the shifts and hours you work
  5. 30 days of vacation per year (if you are based anywhere in Germany). 25 days of vacation in England.

We are Via, and we build technology that changes the way the world moves. We are dedicated to building a diverse, inclusive and authentic workplace.

Via is an equal opportunity employer.



  • Berlin, Berlin, Deutschland Blu Selection Vollzeit

    Berlin Based Customer Support SpecialistWe are looking for a highly motivated and experienced Customer Support Specialist to join our team in Berlin. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients. Your responsibilities will include answering customer inquiries, resolving issues, and...

  • Community Manager

    vor 2 Wochen


    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    We are seeking a highly skilled Community Manager to join our Workstation Customer Care team. This role offers the opportunity to work as a bridge builder between our social media platform and its clients in Germany.This position can be performed from home, anywhere in Germany, and involves advising small and medium-sized companies on advertising solutions...


  • Berlin, Berlin, Deutschland facilioo - damit Hausverwaltung Spaß macht Vollzeit

    About the RoleWe are seeking a skilled Customer Support Specialist to join our team at {company}. The successful candidate will be responsible for providing exceptional customer service and support to our clients. Key responsibilities include resolving customer complaints, answering queries, and providing general assistance to customers. Key...


  • Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Teleperformance Greece is proud to collaborate with Canon, a leader in professional and consumer imaging equipment and information systems.As a customer support specialist, you will be responsible for providing top-notch support to German speaking customers for a range of imaging products, including printers, photocopiers, and digital cameras.Key...


  • Berlin, Berlin, Deutschland Naturida GmbH Vollzeit

    Are you passionate about delivering exceptional customer experiences and do you have a genuine interest in the beauty and health industry?We are currently looking for a highly motivated and organized E-Commerce Customer Support Specialist to join our team at Naturida GmbH, a dynamic e-commerce company based in Berlin.As a Full-Time Customer Service...


  • Berlin, Berlin, Deutschland HubSpot, Inc Vollzeit

    Job Description:We are seeking a highly skilled and customer-focused German Customer Support Specialist to join our team at HubSpot, Inc. In this role, you will be the face of our company, providing top-notch support to our customers in Germany.About Us:HubSpot is a leading customer relationship management (CRM) platform that provides software and support to...


  • Berlin, Berlin, Deutschland Hive Technologies GmbH Vollzeit

    Operations and Customer Support Role at Hive Technologies GmbHWe are seeking an experienced Customer Support and Operations Specialist to join our team at Hive Technologies GmbH. This is a challenging and rewarding role that requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.About Us:Hive...


  • Berlin, Berlin, Deutschland Xentral ERP Software GmbH Vollzeit

    Unlock Your Potential as a Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Xentral ERP Software GmbH. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, helping them to overcome technical challenges and achieve their business goals.Your...


  • Berlin, Berlin, Deutschland Omio Vollzeit

    About UsAt Omio, we're revolutionizing the way people travel. Our innovative technology is changing the game, and we're looking for talented individuals to join our team.Job SummaryWe're seeking a highly skilled Customer Service Specialist to provide exceptional support to our customers. As the first point of contact, you'll be responsible for handling...


  • Berlin, Berlin, Deutschland MILES Mobility GmbH Vollzeit

    Unlock Your Potential in the Heart of BerlinWe are MILES Mobility GmbH, a leading provider of innovative car-sharing solutions. Our dynamic team is growing, and we're looking for an exceptional Customer Support Specialist to join our crew.About the RoleYou will be responsible for providing top-notch support to our customers, ensuring their mobility needs are...


  • Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Job Summary: We are seeking a German speaking Customer Service Specialist to support German speaking customers. The ideal candidate will provide excellent customer experience, prevent fraud, protect data, and safeguard our customers.


  • Berlin, Berlin, Deutschland Blu Selection Vollzeit

    About the RoleElevate your career in luxury automotive customer service with our esteemed client in Berlin. As a Luxury Customer Service Specialist, you will be the first point of contact for discerning clientele, ensuring every interaction leaves a lasting positive impression.Your Key ResponsibilitiesDeliver exceptional service to clients through phone,...


  • Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Pandora Customer Support Job DescriptionAre you passionate about delivering exceptional customer service in German? Teleperformance Greece is collaborating with Pandora, the world's top jewelry designer and manufacturer, to find Customer Support Representatives to join their team.As a Customer Support Representative, you will be the voice of Pandora, helping...


  • Berlin, Berlin, Deutschland SIDES (SimplyDelivery GmbH) Vollzeit

    Job OverviewWe are seeking an experienced Customer Support and Compliance Leader to join our team at SIDES (SimplyDelivery GmbH). The ideal candidate will have a strong background in customer service, compliance, and leadership.About the RoleThis is a full-time position that requires strategic thinking, problem-solving skills, and excellent communication...


  • Berlin, Berlin, Deutschland Lexxion Publisher Vollzeit

    About Lexxion PublisherWe are a specialist publisher for all stakeholders within the European Union, based in Berlin. Our mission is to provide high-quality legal journals, books, conferences, and professional training in areas such as European Public Procurement, State aid, and European food law.Job DescriptionWe are seeking a Customer Care Specialist to...


  • Berlin, Berlin, Deutschland Rocket Software Vollzeit

    Job Summary:The Senior Technical Support Specialist will provide advanced technical support for IBM OMEGAMONs portfolio, with a focus on OMEGAMON Monitor for Networks on z/OS. This role serves as the lab advocate, ensuring customer expectations are met regarding technical issues with the software. The Specialist will assist sales in presenting and...


  • Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    We are looking for a talented individual to join our Workstation Customer Care team as a Customer Service Agent. This role involves providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.Key Responsibilities:Deliver outstanding customer service through various communication...


  • Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Job Opportunity: German-speaking Technical Support Specialist for VolkswagenAbout the RoleWe are seeking a highly skilled German-speaking Technical Support Specialist to join our team at Teleperformance Greece. The ideal candidate will have excellent communication skills in German and advanced English skills.Responsibilities* Provide exceptional technical...


  • Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Job Title: German Language Technical Support SpecialistJob Summary: We are seeking a highly skilled German Language Technical Support Specialist to join our team in Greece. As a Technical Support Specialist, you will be responsible for providing excellent customer service to our clients via phone and email.Key Responsibilities:Provide 24/7 technical support...


  • Berlin, Berlin, Deutschland DailyStaffWorks Germany Vollzeit

    This is an exceptional opportunity for individuals eager to build their careers in a dynamic and collaborative environment. You will develop essential skills and gain valuable work experience as part of a dedicated team.As the primary point of contact for customer requests, you will represent DailyStaffWorks Germany, a top German company that specializes in...