Customer Support Specialist
vor 4 Wochen
Via is pioneering a shared, dynamic public mobility solution that reduces carbon emissions and provides everyone with accessible, efficient, and affordable ways of getting around.
As a key member of our Operations team, you will play a vital role in ensuring the smooth daily operation of our services by providing telephone and email support to our drivers and passengers.
This is a unique opportunity to work with a cutting-edge technology company that is changing the way the world moves.
We are looking for a highly motivated and organized individual who is able to work independently and as part of a team, providing excellent customer service and support in a fast-paced environment.
The ideal candidate will have strong communication and problem-solving skills, with the ability to work in a dynamic and ever-changing environment.
Responsibilities:
- Provide telephone and email support to our drivers and passengers
- Work shifts that fit into your life and receive appropriate shift bonuses for night time work, Sundays, or public holidays
- Care for customer satisfaction and ensure that issues are resolved
- Have the opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly
Requirements:
- You speak fluent German (at least C1 level) and have knowledge of the English language
- You are a good communicator and able to always find the right tone in different contexts
- You enjoy providing advice and support over the phone
- You remain calm even in stressful situations and are able to develop creative solutions in real time
- You are passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint
- You are technology-savvy and enjoy working with modern IT tools
What We Offer:
- 100% work from home, as long as you're based in Germany or England
- State of the art hardware for you to perform your work worry free
- The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most
- €14 / h base pay for a 40 h work week, which can be more depending on the shifts and hours you work
- 30 days of vacation per year (if you are based anywhere in Germany). 25 days of vacation in England.
We are Via, and we build technology that changes the way the world moves. We are dedicated to building a diverse, inclusive and authentic workplace.
Via is an equal opportunity employer.
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