Aktuelle Jobs im Zusammenhang mit Customer Support and Compliance Leader - Berlin, Berlin - SIDES (SimplyDelivery GmbH)
-
Customer Support and Compliance Team Lead
vor 3 Wochen
Berlin, Berlin, Deutschland SIDES (SimplyDelivery GmbH) VollzeitJob SummaryWe are seeking a highly skilled Customer Support and Compliance Team Lead to join our team at SIDES (SimplyDelivery GmbH) in Berlin. As a key member of our leadership team, you will be responsible for leading the customer service team, ensuring compliance with relevant regulations, and driving strategic initiatives to deliver exceptional customer...
-
Customer Support Manager for SaaS Compliance
vor 4 Wochen
Berlin, Berlin, Deutschland SIDES (SimplyDelivery GmbH) VollzeitAbout This RoleWe are seeking an experienced Customer Support Manager to lead our customer service team at SIDES (SimplyDelivery GmbH), a leading player in the food delivery industry. As a key member of our team, you will be responsible for ensuring exceptional customer satisfaction and compliance with all relevant regulations.
-
Customer Success Specialist
vor 1 Monat
Berlin, Berlin, Deutschland Cherry Ventures VollzeitCompany OverviewCherry Ventures is a venture capital firm that supports innovative startups with growth funding and expertise.SalaryWe offer a competitive salary, estimated at approximately €80,000 - €110,000 per annum, depending on experience.Job DescriptionWe are seeking a highly motivated Customer Success Specialist to join our team. The successful...
-
Customer Service and Support Representative
vor 3 Wochen
Berlin, Berlin, Deutschland HomeToGo VollzeitWe are seeking a highly skilled Customer Service and Support Representative to join our team at HomeToGo, a leading global vacation rental marketplace. This role is perfect for individuals who enjoy interacting with people and have a passion for delivering exceptional customer service.About the Role:This position involves providing top-notch support to our...
-
Customer Marketing Leader
vor 1 Monat
Berlin, Berlin, Deutschland Talon GmbH VollzeitUnlock New Horizons as our Head of Customer Retention and GrowthWe're Talon GmbH, a leading innovator in customer-centric solutions. We're seeking an exceptional Customer Marketing Leader to spearhead our efforts in retaining and growing our customer base.This role is pivotal in driving customer engagement and loyalty, contributing significantly to our...
-
Customer Support Specialist
vor 2 Wochen
Berlin, Berlin, Deutschland MILES Mobility VollzeitCustomer Care Role OverviewMILES Mobility seeks a skilled Customer Care Agent to join our team in Berlin. As a key member of our international Customer Care department, you will be the first point of contact for all our customers.Key Responsibilities:You will take inquiries by phone, chat, and email and solve them as quickly as possible during your...
-
Berlin, Berlin, Deutschland Raisin VollzeitAbout UsRaisin is a dynamic company that values its employees and fosters an open and caring environment. Our team of over 40 nationalities connects us, and we strive to make everyone feel welcome and comfortable.Company OverviewWe are looking for a highly skilled individual to join our team as a Customer Service Operations and Performance Excellence Leader....
-
Customer Service Ambassador
vor 2 Monaten
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are looking for a talented individual to join our Workstation Customer Care team as a Customer Service Agent. This role involves providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.Key Responsibilities:Deliver outstanding customer service through various communication...
-
Customer Support Representative
vor 3 Wochen
Berlin, Berlin, Deutschland Teleperformance Greece VollzeitWe are looking for a highly skilled and motivated Customer Support Representative to join our team at Teleperformance Greece. As a key member of our customer-facing team, you will play a critical role in providing exceptional support to our clients.Job DescriptionAs a Customer Support Representative, you will be responsible for responding to customer...
-
Berlin, Berlin, Deutschland Grow-Talent VollzeitJob DescriptionWe are seeking a highly skilled German speaking Customer Support Specialist to join our team in Barcelona. In this role, you will be responsible for providing exceptional customer service and support to clients via phone, email, and chat.Key Responsibilities:Handle incoming customer inquiries efficiently and effectivelyRecord call details in...
-
Customer Service Representative
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are looking for a skilled Customer Service Representative to join our team at Workstation Customer Care. In this role, you will be responsible for providing exceptional customer service and support to our clients.As a Customer Service Representative, you will be the primary point of contact for customers seeking assistance with their online shopping...
-
Customer Service Representative Banking Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitOverviewWorkstation Customer Care is a dynamic team dedicated to delivering exceptional customer experiences.We are seeking a skilled Customer Service Representative Banking Specialist to join our team and provide top-notch support to our clients.
-
Customer Support Representative
vor 3 Wochen
Berlin, Berlin, Deutschland Teleperformance Greece VollzeitCompany OverviewTeleperformance Greece is a leading online travel agency that offers exceptional customer service and assistance with booking travel plans. As a Customer Support Specialist, you will be part of a dynamic team that provides top-notch support to customers from around the world.Job DescriptionWe are seeking a skilled and passionate Travel...
-
Customer Service Operations Lead for Raisin
vor 3 Wochen
Berlin, Berlin, Deutschland Raisin VollzeitAbout the RoleWe are seeking an experienced Customer Service Operations Lead to join our team at Raisin. As a key member of our customer service operations, you will play a vital role in ensuring the smooth delivery of our services to customers.Job DescriptionCustomer Service Operations: Develop and implement strategies to improve customer service...
-
Customer Support Professional for German Speakers
vor 3 Wochen
Berlin, Berlin, Deutschland Grow-Talent VollzeitGrow-Talent is partnering with a leading BPO company to find a German-speaking Customer Support Professional for their office in Barcelona.This role offers an exciting opportunity to work with a dynamic team, providing top-notch customer service and support to clients. The ideal candidate will possess excellent communication skills, both written and verbal,...
-
Berlin, Berlin, Deutschland Precision for Medicine GmbH VollzeitJob DescriptionWe are seeking a highly skilled Sales and Contracting Manager to join our international customer support team. As a key member of our team, you will be responsible for providing administrative support and communication with our growing global customer base during the sales acquisition, negotiation, and contracting processes.The ideal candidate...
-
Strategic Customer Service Operations Lead
vor 3 Wochen
Berlin, Berlin, Deutschland Raisin VollzeitAbout the RoleThis is an exciting opportunity to take on a senior leadership position in our customer service operations team at Raisin.As a Strategic Customer Service Operations Lead, you will be responsible for overseeing and steering daily operations of our Customer Service teams, ensuring smooth front- and back-office activities. You will also oversee...
-
Technical Customer Support Representative for Miele
vor 3 Wochen
Berlin, Berlin, Deutschland Teleperformance Greece VollzeitTeleperformance Greece: A Great Place to WorkWe are committed to equality, conscious inclusivity, and human-centric progress. Our values drive our growth, and we take pride in being a leader in our field.About the RoleWe are seeking a talented Technical Customer Support Representative to join our team. As a key member of our customer service team, you will...
-
Streaming Platform Customer Service Expert
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitOur client revolutionizes the way users consume television content. By offering all episodes simultaneously, they empower viewers to watch their favorite series and films at any time, from anywhere.The Workstation Customer Care team is seeking experienced customer service representatives to handle inquiries and requests from subscription-paying customers in...
-
Customer Support Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Precision for Medicine GmbH VollzeitAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Support Manager, Sales and Contracting. This full-time position is based in Berlin, Germany and will play a crucial role in supporting administrative tasks and communications with our growing international customer base.Key ResponsibilitiesSchedule...
Customer Support and Compliance Leader
vor 1 Monat
We are seeking an experienced Customer Support and Compliance Leader to join our team at SIDES (SimplyDelivery GmbH). The ideal candidate will have a strong background in customer service, compliance, and leadership.
About the RoleThis is a full-time position that requires strategic thinking, problem-solving skills, and excellent communication abilities. As a Customer Support and Compliance Leader, you will be responsible for leading our customer service team, ensuring compliance with industry standards, and optimizing support processes to improve efficiency and customer satisfaction.
Key Responsibilities- Team Management: Lead, mentor, and develop the support team to ensure consistently high standards of customer service performance.
- Compliance Management: Ensure that all support processes comply with industry standards, company policies, and customer requirements.
- Process Optimization: Identify and optimize support processes and workflows to increase efficiency, accuracy, and customer satisfaction.
- Quality Assurance: Establish and monitor quality metrics for support interactions to ensure customer satisfaction and consistency in service.
- Escalation Management: Point of contact for complex or critical issues to ensure fast and customer-oriented solutions.
To be successful in this role, you will need:
- Experience: At least 5 years of professional experience in a customer service or compliance role, including at least 2 years in a leadership position.
- Industry Knowledge: Experience in SaaS, tech, or software industries, ideally in a high-growth environment.
- Compliance Know-How: In-depth knowledge of compliance frameworks and relevant regulations in the support area as well as experience in implementing compliance measures.
- Skills: Excellent problem-solving, communication, and leadership skills, familiarity with support and compliance tools.
- A recipe for success: We turned 10 years old this year and are known as specialists in the food service/delivery industry.
- Add ownership: We offer you the opportunity to shape your talent and ideas.
- High-quality work equipment: You will receive first-class equipment to carry out your work successfully.
- Hungry for growth: Personal growth and continuous learning are our top priorities.
- Baking a positive workplace: You can expect a fantastic, perfectly networked office in the heart of Berlin.
- Perks:
- Company discounts
- Discount on a gym membership
- E-learning opportunities
- Mental health app facility: InstaHelp
- Snacks and drinks in the office
Estimated Salary: €80,000 - €110,000 per year, depending on experience and qualifications.
