Customer Support and Compliance Leader

Vor 2 Tagen


Berlin, Berlin, Deutschland SIDES (SimplyDelivery GmbH) Vollzeit
Job Overview

We are seeking an experienced Customer Support and Compliance Leader to join our team at SIDES (SimplyDelivery GmbH). The ideal candidate will have a strong background in customer service, compliance, and leadership.

About the Role

This is a full-time position that requires strategic thinking, problem-solving skills, and excellent communication abilities. As a Customer Support and Compliance Leader, you will be responsible for leading our customer service team, ensuring compliance with industry standards, and optimizing support processes to improve efficiency and customer satisfaction.

Key Responsibilities
  • Team Management: Lead, mentor, and develop the support team to ensure consistently high standards of customer service performance.
  • Compliance Management: Ensure that all support processes comply with industry standards, company policies, and customer requirements.
  • Process Optimization: Identify and optimize support processes and workflows to increase efficiency, accuracy, and customer satisfaction.
  • Quality Assurance: Establish and monitor quality metrics for support interactions to ensure customer satisfaction and consistency in service.
  • Escalation Management: Point of contact for complex or critical issues to ensure fast and customer-oriented solutions.
Requirements

To be successful in this role, you will need:

  • Experience: At least 5 years of professional experience in a customer service or compliance role, including at least 2 years in a leadership position.
  • Industry Knowledge: Experience in SaaS, tech, or software industries, ideally in a high-growth environment.
  • Compliance Know-How: In-depth knowledge of compliance frameworks and relevant regulations in the support area as well as experience in implementing compliance measures.
  • Skills: Excellent problem-solving, communication, and leadership skills, familiarity with support and compliance tools.
Perks & Benefits
  • A recipe for success: We turned 10 years old this year and are known as specialists in the food service/delivery industry.
  • Add ownership: We offer you the opportunity to shape your talent and ideas.
  • High-quality work equipment: You will receive first-class equipment to carry out your work successfully.
  • Hungry for growth: Personal growth and continuous learning are our top priorities.
  • Baking a positive workplace: You can expect a fantastic, perfectly networked office in the heart of Berlin.
  • Perks:
    • Company discounts
    • Discount on a gym membership
    • E-learning opportunities
    • Mental health app facility: InstaHelp
    • Snacks and drinks in the office

Estimated Salary: €80,000 - €110,000 per year, depending on experience and qualifications.



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