Customer Support and Operations Specialist

vor 11 Stunden


Berlin, Berlin, Deutschland Hive Technologies GmbH Vollzeit
Operations and Customer Support Role at Hive Technologies GmbH

We are seeking an experienced Customer Support and Operations Specialist to join our team at Hive Technologies GmbH. This is a challenging and rewarding role that requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

About Us:

Hive Technologies GmbH is a leading provider of commerce operations solutions, helping brands streamline their supply chains and improve customer experiences. Our mission is to make commerce operations better for everyone.

Job Description:

  • We are looking for a highly motivated and organized individual to assist with customer support, operational tasks, and process improvement initiatives.
  • The successful candidate will have experience in providing exceptional customer service, troubleshooting technical issues, and working collaboratively with cross-functional teams.
  • As a key member of our operations team, you will be responsible for ensuring seamless customer experiences, resolving issues efficiently, and contributing to process improvements.

Requirements:

  • At least 1-3 years of experience in customer-facing roles, preferably in e-commerce or related industries.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Problem-solving skills, with the ability to troubleshoot complex technical issues and provide effective solutions.
  • Experience with process improvement initiatives, with the ability to analyze workflows and identify areas for enhancement.
  • Fluency in English and one additional European language (German, Italian, French, or Spanish) at C1 level.

What We Offer:

  • A competitive salary: €55,000 - €65,000 per year, depending on experience.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • The chance to work with a talented team of professionals, passionate about making commerce operations better.

How to Apply:

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.



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