Travel Industry Customer Support Specialist
Vor 4 Tagen
At Omio, we're revolutionizing the way people travel. Our innovative technology is changing the game, and we're looking for talented individuals to join our team.
Job SummaryWe're seeking a highly skilled Customer Service Specialist to provide exceptional support to our customers. As the first point of contact, you'll be responsible for handling inquiries, resolving issues, and delivering a high level of customer satisfaction.
Key Responsibilities- Communicate effectively with customers across multiple channels, including email, phone, and social media
- Resolve customer complaints and requests in a timely and professional manner
- Collaborate with internal teams to ensure seamless communication and efficient issue resolution
- Maintain accurate records of customer interactions and feedback
- Fluency in German and English (with 70% of customer interactions in English)
- Excellent communication and problem-solving skills
- Experience in customer-facing roles or customer service environments
- Ability to work in a fast-paced environment and adapt to changing priorities
- A competitive salary of €45,000 - €55,000 per year, depending on experience
- A modern and friendly head office in Warschauer Platz, Berlin
- A diverse team of over 45 nationalities
- The opportunity to work with cutting-edge technology and make a real impact on the travel industry
We value diversity and welcome applications from all backgrounds. At Omio, we believe that a diverse and inclusive team is essential to our success.
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