Travel Industry Customer Support Specialist

Vor 4 Tagen


Berlin, Berlin, Deutschland Omio Vollzeit
About Us

At Omio, we're revolutionizing the way people travel. Our innovative technology is changing the game, and we're looking for talented individuals to join our team.

Job Summary

We're seeking a highly skilled Customer Service Specialist to provide exceptional support to our customers. As the first point of contact, you'll be responsible for handling inquiries, resolving issues, and delivering a high level of customer satisfaction.

Key Responsibilities
  • Communicate effectively with customers across multiple channels, including email, phone, and social media
  • Resolve customer complaints and requests in a timely and professional manner
  • Collaborate with internal teams to ensure seamless communication and efficient issue resolution
  • Maintain accurate records of customer interactions and feedback
Qualifications
  • Fluency in German and English (with 70% of customer interactions in English)
  • Excellent communication and problem-solving skills
  • Experience in customer-facing roles or customer service environments
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
  • A competitive salary of €45,000 - €55,000 per year, depending on experience
  • A modern and friendly head office in Warschauer Platz, Berlin
  • A diverse team of over 45 nationalities
  • The opportunity to work with cutting-edge technology and make a real impact on the travel industry
Diversity and Inclusion

We value diversity and welcome applications from all backgrounds. At Omio, we believe that a diverse and inclusive team is essential to our success.



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