Customer Support Specialist for Mobility Solutions

Vor 3 Tagen


Berlin, Berlin, Deutschland MILES Mobility GmbH Vollzeit
Unlock Your Potential in the Heart of Berlin

We are MILES Mobility GmbH, a leading provider of innovative car-sharing solutions. Our dynamic team is growing, and we're looking for an exceptional Customer Support Specialist to join our crew.

About the Role

You will be responsible for providing top-notch support to our customers, ensuring their mobility needs are met with ease. As a key member of our team, you will:

  • Assist customers via phone, chat, and email, resolving issues promptly and efficiently.
  • Use your problem-solving skills to find effective solutions, making our customers happy.
  • Filter important information and provide detailed reports on app or vehicle malfunctions to colleagues and other teams.
Your Experience and Skills

To succeed in this role, you'll need:

  • A passion for customer-centric support and a knack for problem-solving.
  • Excellent communication and interpersonal skills.
  • Familiarity with customer support software.
  • Fluency in verbal and written German, Dutch, French, and English.
What We Offer

In return for your expertise, we offer:

  • A competitive gross monthly salary of €2,370.00.
  • Monthly performance-based bonuses and additional pay for Sunday, night, and holiday shifts.
  • A shift schedule determined 4 weeks in advance, providing clear and predictable working hours.
  • An attractive pension plan.
  • Choices between MILES credits or the Deutschlandticket for mobility.
  • A subsidized Urban Sports Club membership for physical and mental well-being.
  • Access to over 1,500 providers for discounts on various products and services.
  • The flexibility to work from our office in Berlin or from home.
  • The opportunity to grow with us through knowledge sharing and training opportunities.
About Us

We are a diverse team of over 50 nationalities, united by our mission to make mobility shared, sustainable, and accessible to all. Join us in shaping the future of urban life and contributing to regional social projects.



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