Accounts Receivables Specialist

vor 4 Wochen

Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit
Job Summary

We are seeking a highly skilled Cash Collections Expert to join our team at SAP. As a Cash Collections Expert, you will be responsible for ensuring timely and accurate payments from customers and partners related to our services and products. This role requires strong communication and negotiation skills, as well as the ability to work in an international environment.

Key Responsibilities
  • Drive attainment of Cash Flow Targets (cash collected, collection effectiveness index, DSO, dispute cycle time and % of exceptions)
  • Contribute to a positive customer experience through an effective customer segmentation and services provided
  • Be accountable for effective and efficient delivery of daily operations
  • Own the relationship with our customers and business partners (incl. the right level of communication, resolution of customers' problems, de-escalation, etc.)
  • Build strong partnership with the business members providing collection and payment behavior insights to drive healthy customer relationship
  • Improve the customer satisfaction

Requirements
  • Min of 2 years of professional experience
  • Previous working experience in the Finance and GFS organization (Deal Support, Order-to-Invoice, Cash Collections) is preferred
  • Good process understanding
  • Participated in projects
  • Willingness and experience to driving solution of problems

Preferred Qualifications
  • Excellent Customer Focus approach
  • Ability to deliver daily collection calls
  • Ability to work in an international environment
  • Fluent English and German language skills is a must
  • Very good presentation, communication and negotiation skills
  • Innovative thinking, bringing in new ideas, constructive cooperation and incorporation of novel approaches into daily work-life
  • Resilient working attitude and ability to work under pressure
  • Decisive, pragmatic and results oriented
  • Very good MS-Office skills (Excel, Word and Power Point)
  • Knowledge in Cash Collection activities
  • Preferred SAP knowledge in FI/CO/SD/ILP/DM/CM, CRM, PRM, Cloud Reporting, Dispute Management, Collection Management, Customer Blocking Tool and Order Management

About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

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