Executive Director

vor 4 Wochen

Munich, Bayern, Deutschland AVOMIND Vollzeit

About the Role:

We are seeking an experienced Executive Director to lead our Software Operations team. As a key member of our leadership team, you will be responsible for developing and implementing the business's strategic plan, spanning sales, R&D, customer service, and professional services.

Key Responsibilities:

  • Drive the sales team to increase new customer acquisitions and expand sales to existing clients
  • Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development
  • Execute an effective, long-term customer success program for clients
  • Implement and maintain client support initiatives
  • Facilitate both in-house and client training sessions
  • Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution
  • Coordinate the administration of annual customer satisfaction surveys and other communication tools
  • Ensure clear product roadmaps are established, followed, and adapted to meet market needs
  • Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations
  • Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers
  • Facilitate the growth of Product Managers by aligning their activities with job descriptions
  • Review with Senior Management and the team:
    • Annual, quarterly, and monthly revenue results/forecasts and costs
    • Participate in the development of internal department policies and programs to support quality and growth

About You:

  • A natural ability to lead performance and financial health in a business
  • Bring a proven entrepreneurial spirit and pace-setter traits
  • Bachelor's degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree, a plus
  • 10+ years of direct cross-functional team management experience and P&L management
  • 5+ years of executive-level experience in a vertical market software company
  • Experience working in either a Software or Technology business as a COO, Managing Director, or CEO
  • Broad financial acumen across the organization (e.g., managing a P&L, understanding financial documents, business intelligence, FP&A processes, etc.)
  • Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals
  • Excellent Leadership, communication, and organizational skills
  • Excellent analytical and problem-solving skills
  • A 'roll up the sleeves' attitude towards problem-solving
  • Goal-oriented with comfort in setting measurable goals for others and him/herself
  • Comfortable working independently as well as in a team
  • Ability and willingness to create change, passion for continuous improvement
  • 30% travel required for internal and customer meetings
  • At least a professional level of German and English, both written and verbal, is essential
  • Must be legally authorized to work in Germany

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