Customer Support Specialist

vor 4 Wochen

Berlin, Berlin, Deutschland BabyFORTE Medical GmbH Vollzeit
Unser Angebot

Wir suchen einen motivierten und engagierten Werkstudenten (m/w/d) für unser Customer Support-Team. Als Teil unseres Teams wirst du die Kundenbetreuung und -beratung übernehmen und dich um die kontinuierliche Verbesserung der Customer Journey kümmern.

Aufgaben und Verantwortlichkeiten
  • Kundenservice und -beratung über E-Mail und Telefon
  • Begleitung der Kunden durch den Bestellprozess
  • Feedback-Analyse und -nutzung zur kontinuierlichen Verbesserung der Customer Journey
  • Wissenstransfer und -pflege in unserer FAQ-Datenbank
  • Teamarbeit und Zusammenarbeit mit dem Support-Team
Qualifikationen und Anforderungen
  • Hochschulstudium, idealerweise für noch mindestens zwei weitere Semester
  • Hohe Kommunikations- und Sozialfähigkeit
  • Organisations- und Koordinationstalent
  • Fließende Deutsch- und gute Englischkenntnisse
  • Mindestens 10 Stunden/Woche Zeit, auch an Wochenenden
Benefits
  • Job mit Sinn in erfolgreichen Health Brands
  • Flexibles Arbeitszeitmodell und Homeoffice-Option
  • Attraktive Mitarbeiter-Rabatte über FutureBens
  • Förderung der persönlichen und fachlichen Skills durch regelmäßige Trainings und 1:1-Gespräche
  • Hire for attitude - train for skills

Wenn du dich für diese Herausforderung begeistert hast, freuen wir uns auf deine Bewerbung (inkl. CV oder LinkedIn-Profil, Startdatum, Gehaltsvorstellung).

Wir freuen uns auf dich

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