Customer Support Specialist

vor 3 Wochen

Berlin, Berlin, Deutschland Billie Vollzeit
About the Role

We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Billie. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, resolving their queries, and ensuring their satisfaction.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat
  • Work closely with internal teams to resolve complex customer issues
  • Develop and maintain a deep understanding of our products and services
  • Collaborate with the risk, product, and technical teams to create tailored solutions for customers
  • Contribute to the development of our customer experience strategy
Requirements
  • 2+ years of experience in a customer-facing role
  • Excellent communication and problem-solving skills
  • Strong knowledge of complex technical products and services
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Fluency in German and English
What We Offer
  • Flexible working hours and a trust-based work environment
  • Hybrid working approach with a mix of home and office work
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and multicultural team environment

At Billie, we are committed to creating a workplace that is inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we strive to provide a work environment that is conducive to growth, learning, and innovation.

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