Workplace Operations Coordinator

vor 1 Monat

Essen, Nordrhein-Westfalen, Deutschland Arcadis Vollzeit

Job Summary

The Workplace Operations Coordinator role at Arcadis is a key customer-facing position that delivers high-quality workplace operations support and ensures this is delivered in line with User Experience Standards and Standard Operating Procedures.

Key Responsibilities

  • Delivering highly professional front-of-house services including reception, concierge, housekeeping, event management, and inquiry management.
  • Workplace operations support for the designated workplace/s and wider workplace team, in line with applicable standards and operating procedures.
  • Utilizing and supporting booking systems, meeting rooms, and AV facilities.
  • Workplace administration activities including office supplies, welcome packs/office guides, and workplace inductions.
  • Issue tracking, resolution & escalation.
  • Financial admin including PO management & recording spend against budget.
  • Proactive communications ensure ease of use of the workplace and the status of workplace issues and resolution.
  • Interfacing with enabling functions & suppliers to ensure the workplace operates to the highest standards and for issue resolution.
  • Support development, innovation, and improvement as part of the wider workplace team.
  • Support compliance activities including H&S, quality, sustainability & security tasks & requirements, relevant legislation, codes of practice and Arcadis standards.
  • Supporting and coordinating emergency and crisis response requirements including first aid and fire warden roles.
  • Support other sites in their workplace operations as required.

Requirements

  • Knowledge of FM/Workplace matters and practices gained by sufficient experience working in a similar environment.
  • Fluency in written and spoken English (as well as local country language) is essential.
  • Excellent communication skills.
  • Ability to work with moderate supervision as part of a wider team.
  • Excellent customer service skills.
  • A do-er and a problem solver.
  • Use of general IT systems and those used in the delivery of Workplace services.

About Arcadis

Arcadis is a leading global consulting and engineering company that designs and delivers innovative solutions for the built and natural environments. We are 36,000 people in over 70 countries, working together to improve the quality of life for people and communities. Every individual plays a vital role in achieving our goals. Together, we can tackle the world's most complex challenges and make a lasting impact.

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