Warranty and Technologies Specialist
vor 1 Woche
We are seeking a highly skilled Warranty and Technologies Specialist to join our team at Epiroc. As a key member of our Customer Center Europe West, you will play a vital role in providing technical support to our employees, customers, and business partners.
About the RoleThis is a fantastic opportunity for an agile and hands-on individual who thrives in a dynamic environment. If you have a customer-centric approach, a passion for innovation, and excellent communication skills, we want to hear from you
Key Responsibilities- Provide technical support to all employees in the Customer Center, customers, and Business Partners
- Handle warranty issues and reporting efficiently
- Ensure closure of any product safety campaigns
- Share the Technical Service News Bulletin (TSNB) with internal and external stakeholders
- Lead the implementation and maintenance of Epiroc platforms such as Certiq and HATCON, and Synchroteam
- Conduct and prepare internal and external training sessions related to warranty and technologies, gathering feedback from the Operation Team and Training Coordinator
- University Degree or equivalent education
- Strong knowledge and experience in mining and construction techniques and aftermarket practices
- Fluent in German and English – spoken and written
- Excellent IT tool proficiency such as Sharepoint, SAP, and M3
- A competitive salary of approximately €60,000 per year, based on location and experience
- Global career opportunities
- Further qualifications and development: do not hesitate to learn something new with our Epiroc University
- Discounted leasing via Epiroc of technical devices and 'JobRad'
- Secured future due to employer-funded pension
- BREAK PRO: program for short breaks and more moving opportunities during a working day
Epiroc is a global productivity partner for mining and infrastructure customers. We develop and provide innovative and safe equipment, solutions for automation, digitalization, and electrification. Our dedicated employees support and work closely with customers to achieve their goals.
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