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Customer Service Specialist

vor 2 Monaten


Bochum, Nordrhein-Westfalen, Deutschland Mobilezone Deutschland Vollzeit
Job Overview:

As a Customer Service Specialist, you will play a crucial role in delivering outstanding support to our valued customers who utilize our technology products and mobile services. Your primary responsibilities will include:

  • Delivering exceptional assistance to current clients regarding their inquiries about billing, devices, and service plans via various communication channels including phone, email, and chat.
  • Transforming customer complaints into opportunities to improve overall satisfaction and loyalty.
  • Participating in comprehensive internal training programs designed to equip you with the necessary skills to effectively assist our customers.
  • Working flexible shifts that align with our operational hours to ensure customer needs are met.
  • Receiving specialized training tailored for individuals new to the customer service field.
  • Focusing on customer satisfaction and demonstrating a passion for resolving customer inquiries.
  • Utilizing a PC independently to manage customer interactions efficiently.
  • Exhibiting strong written and verbal communication skills in German to facilitate clear and effective interactions.
What We Offer:
  • A competitive salary complemented by additional benefits such as bicycle leasing and corporate perks.
  • A healthy work-life balance with generous vacation days, options for remote work, and the possibility of EU remote working.
  • Wellness benefits including a membership to Urban Sports and complimentary refreshments at the workplace.
  • A pet-friendly office atmosphere.
  • Engaging company events and excellent opportunities for professional development and training.
Position Details:
  • Available positions for both full-time and part-time roles.
  • Permanent employment opportunities.