Customer Service Representative English/French

vor 1 Monat

Bochum, Nordrhein-Westfalen, Deutschland medic assist GmbH Vollzeit
About the Role

We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Medic Assist GmbH. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers in English and French.

Key Responsibilities
  • Respond to customer inquiries via phone and email in English and French.
  • Resolve customer issues and complaints in a timely and effective manner.
  • Manage and prioritize customer service tickets to ensure prompt resolution.
  • Provide information about products and services to customers.
  • Document customer interactions and maintain accurate records.
  • Collaborate with other departments to resolve complex customer issues.
  • Participate in training sessions and continuous learning to stay updated on product knowledge and customer service best practices.
Requirements
  • Fluent in English and French; knowledge of German is an advantage.
  • Previous experience in customer service or a related field.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Excellent problem-solving abilities and attention to detail.
  • Proficiency in using customer service software and tools.
  • Ability to work independently as well as part of a team.
What We Offer
  • A secure job in an internationally growing company in the expanding medical technology / IoT market as a full-time permanent position.
  • An interesting and varied role in a friendly team.
  • Excellent public transport connections and discounted company tickets.
  • Flexible working hours with the option of flexitime.
  • Possibility to work from home by arrangement.
  • Modern office with air conditioning.
  • Company training and development.
  • Company events.
  • Company phone (where applicable).
  • Free beverages.
  • Free parking.
  • Employee discounts.

Are you a motivated and customer-focused individual looking for a new challenge? If so, we encourage you to apply for this exciting opportunity to join our team at Medic Assist GmbH.

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