Customer Service Representative English/French

vor 4 Wochen

Bochum, Nordrhein-Westfalen, Deutschland medic assist GmbH Vollzeit

We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Medic Assist GmbH. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers in English and French.

Key responsibilities include:

  • Responding to customer inquiries via phone and email in English and French.
  • Resolving customer issues and complaints in a timely and effective manner.
  • Managing and prioritizing customer service tickets to ensure prompt resolution.
  • Providing information about products and services to customers.
  • Documenting customer interactions and maintaining accurate records.
  • Collaborating with other departments to resolve complex customer issues.
  • Participating in training sessions and continuous learning to stay updated on product knowledge and customer service best practices.

Requirements:

  • Fluent in English and French; knowledge of German is an advantage.
  • Previous experience in customer service or a related field.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Excellent problem-solving abilities and attention to detail.
  • Proficiency in using customer service software and tools.
  • Ability to work independently as well as part of a team.

As a customer service representative at Medic Assist GmbH, you will have the opportunity to work with a variety of customers and products, and to develop your skills and knowledge in a dynamic and supportive environment.

We offer a range of benefits, including a secure job in an internationally growing company, excellent public transport connections, and flexible working hours. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

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