Customer Support Specialist

vor 3 Monaten

Bochum, Nordrhein-Westfalen, Deutschland medic assist GmbH Vollzeit

Become a vital part of our team at Medic Assist GmbH as a Customer Support Specialist

We are a prominent organization in the Medtech sector, dedicated to advancing and enhancing technological solutions aimed at addressing critical health challenges. In this role, you will be instrumental in delivering innovative, life-saving products to clients globally.

Key Responsibilities
  • Address customer inquiries in both English and German through various communication channels.
  • Effectively manage and resolve customer concerns and feedback.
  • Organize and prioritize service requests to ensure prompt resolution.
  • Offer detailed information regarding products and services to clients.
  • Maintain comprehensive records of customer interactions and transactions.
  • Work collaboratively with cross-functional teams to address complex customer issues.
  • Engage in ongoing training to enhance product knowledge and customer service skills.
Qualifications
  • Proficient in both English and German.
  • Prior experience in customer support or a related area.
  • Exceptional communication and interpersonal abilities.
  • Capability to manage multiple tasks and prioritize effectively.
  • Strong analytical skills and meticulous attention to detail.
  • Familiarity with customer service software and tools.
  • Ability to work autonomously as well as collaboratively within a team.
What We Offer
  • Stable full-time employment within a growing international organization in the Medtech / IoT industry.
  • Diverse and engaging role within a supportive team environment.
  • Accessible public transportation options and discounted travel tickets.
  • Flexible working hours with opportunities for remote work.
  • Modern office facilities equipped with air conditioning.
  • Company-sponsored training programs and team-building events.
  • Complimentary beverages and parking, along with employee discounts.

If you are eager to leverage your expertise in a forward-thinking company, consider joining Medic Assist GmbH.

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