Customer Service Representative English/French

vor 4 Wochen


Bochum, Nordrhein-Westfalen, Deutschland medic assist GmbH Vollzeit
About Medic Assist GmbH

We are a forward-thinking service provider specializing in Automated External Defibrillator (AED) solutions. As pioneers in the realm of heart safety, we offer a range of services focused on the deployment, maintenance, and effective management of AEDs.

Our key offerings include the innovative SmartConnect system for AED monitoring, the secure SafeBox storage solution, and a comprehensive, worry-free subscription model. We take pride in our high-profile clientele, including industry leaders from Fortune 500 companies, reflecting our trusted reputation in the field of emergency health solutions.

Job Description

We are seeking a team-oriented and dedicated individual with professional experience to support our customer service team in Bochum. The ideal candidate will be fluent in English and French, with knowledge of German being an advantage.

The successful candidate will be responsible for responding to customer inquiries via phone and email, resolving customer issues and complaints in a timely and effective manner, and managing and prioritizing customer service tickets.

Additionally, the candidate will provide information about products and services to customers, document customer interactions, and maintain accurate records.

The ideal candidate will have strong communication and interpersonal skills, the ability to manage multiple tasks and prioritize effectively, and excellent problem-solving abilities and attention to detail.

We offer a secure job in an internationally growing company in the expanding medical technology / IoT market as a full-time permanent position, with excellent public transport connections and discounted company tickets, flexible working hours with the option of flexitime, and the possibility to work from home by arrangement.



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