Customer Service Representative English/French
vor 4 Wochen
We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Medic Assist GmbH. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients in English and French, resolving customer issues and complaints in a timely and effective manner, and collaborating with other departments to resolve complex customer issues.
Key Responsibilities- Respond to customer inquiries via phone and email in English and French.
- Resolve customer issues and complaints in a timely and effective manner.
- Manage and prioritize customer service tickets to ensure prompt resolution.
- Provide information about products and services to customers.
- Document customer interactions and maintain accurate records.
- Collaborate with other departments to resolve complex customer issues.
- Fluent in English and French; knowledge of German is an advantage.
- Previous experience in customer service or a related field.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in using customer service software and tools.
- Ability to work independently as well as part of a team.
- A secure job in an internationally growing company in the expanding medical technology / IoT market as a full-time permanent position
- An interesting and varied role in a friendly team
- Excellent public transport connections and discounted company tickets
- Flexible working hours with the option of flexitime
- Possibility to work from home by arrangement
- Modern office with air conditioning
- Company training and development
- Company events
- Company phone (where applicable)
- Free beverages
- Free parking
- Employee discounts
At Medic Assist, we are a forward-thinking service provider specializing in Automated External Defibrillator (AED) solutions. As pioneers in the realm of heart safety, we offer a range of services focused on the deployment, maintenance, and effective management of AEDs. With our robust global presence and commitment to local needs, we cater to various segments, ensuring optimum readiness for emergency cardiac situations. Our key offerings include the innovative SmartConnect system for AED monitoring, the secure SafeBox storage solution, and a comprehensive, worry-free subscription model. We take pride in our high-profile clientele, including industry leaders from Fortune 500 companies, reflecting our trusted reputation in the field of emergency health solutions.
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