Customer Service Coordinator

vor 3 Wochen


Hamburg, Hamburg, Deutschland Altorecruit Vollzeit

Key Responsibilities:

The Customer Service Coordinator will be responsible for managing customer relationships, ensuring the control of margins related to contracts and customer orders, and ensuring customer satisfaction.

Key Tasks:

  • Manage customer orders from start to finish, including registration, deadlines review, B/L, document bundle, etc.
  • Keep customers informed of the status and progress of their orders.
  • Carry out invoicing and issuing DNs, ensuring the accuracy of information, particularly in terms of tax, customs, and regulations.
  • Analyse and deal with malfunctions and disputes with internal and external contacts.
  • Report malfunctions that cannot be managed at its level or that may impact other suppliers/clients outside its scope.

Requirements:

  • Understanding of supply chain elements and international trade dynamics.
  • Initial education: Bachelor's degree (Bac +3) in International commerce, and/or logistics.
  • Successful initial experience in international commerce or Supply Chain within a corporate environment.
  • Strong communication skills with a customer-centric and solution-oriented approach.
  • Proficiency in English and German.
  • Familiarity with SAP B1 and S4 is advantageous.
  • Knowledge of Incoterms, distribution, and international commerce.

About the Role:

This is an exciting opportunity to join Altorecruit as a Customer Service Coordinator, working closely with internal customers to manage logistics operations, ensure the reliability of stocks with service providers, and coordinate order preparation schedules with transport loading schedules.

What We Offer:

A competitive salary, a dynamic work environment, and opportunities for growth and development.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information].



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