Customer Service Representative
vor 3 Wochen
Empowering People, Creating Technology
About the Role
We are seeking a highly skilled Customer Service Representative to join our team at Freudenberg. As a key member of our customer-facing team, you will be responsible for maintaining and expanding customer relationships, ensuring the smooth processing of series orders, and providing exceptional customer support.
Key Responsibilities
- Maintain and expand customer relationships in close cooperation with our Inside Sales and Account Managers.
- Ensure the smooth processing of series orders, from delivery schedules and contracts to individual orders.
- Provide expert-level support to customers, leveraging your technical understanding and sound user knowledge of SAP R/3.
- Collaborate with internal teams to identify and implement process improvements, driving innovation and excellence in customer service.
Requirements
- Commercial apprenticeship or equivalent experience.
- Excellent technical understanding and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
- Proactive and systematic approach to work, with a focus on delivering high-quality results.
What We Offer
As a Customer Service Representative at Freudenberg, you will have the opportunity to work with a talented team of professionals, driving innovation and excellence in customer service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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