Customer Service Representative

vor 3 Wochen


Hamburg, Hamburg, Deutschland Freudenberg Vollzeit

Empowering People, Creating Technology

About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Freudenberg. As a key member of our customer-facing team, you will be responsible for maintaining and expanding customer relationships, ensuring the smooth processing of series orders, and providing exceptional customer support.

Key Responsibilities

  • Maintain and expand customer relationships in close cooperation with our Inside Sales and Account Managers.
  • Ensure the smooth processing of series orders, from delivery schedules and contracts to individual orders.
  • Provide expert-level support to customers, leveraging your technical understanding and sound user knowledge of SAP R/3.
  • Collaborate with internal teams to identify and implement process improvements, driving innovation and excellence in customer service.

Requirements

  • Commercial apprenticeship or equivalent experience.
  • Excellent technical understanding and problem-solving skills.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
  • Proactive and systematic approach to work, with a focus on delivering high-quality results.

What We Offer

As a Customer Service Representative at Freudenberg, you will have the opportunity to work with a talented team of professionals, driving innovation and excellence in customer service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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