Customer Service Liaison
vor 3 Wochen
Job Title: Customer Service Liaison
At Safran Helicopter Engines, we are committed to providing exceptional customer service to our international clients. As a Customer Service Liaison, you will be the primary point of contact for our customers, ensuring that their needs are met and their concerns are addressed in a timely and efficient manner.
Key Responsibilities:
- Manage communication with customers in both German and English languages
- Identify and assess customer needs, offering commercial solutions in collaboration with internal process partners
- Create commercial offers and ensure on-time delivery
- Ensure customer satisfaction through follow-up after service completion
- Keep records of customer interactions, process customer accounts, and file documents
Requirements:
- Customer support experience or experience as a client service representative
- General understanding of contract structures
- Higher education diploma or equivalent; or 3 to 5 years of related experience and/or training; or equivalent combination of education and experience
- Fluency in German and English languages required
- Familiarity with SAP system and MS Dynamics preferred
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