Customer Service Liaison

vor 3 Wochen


Hamburg, Hamburg, Deutschland Safran Helicopter Engines Vollzeit

Job Title: Customer Service Liaison

At Safran Helicopter Engines, we are committed to providing exceptional customer service to our international clients. As a Customer Service Liaison, you will be the primary point of contact for our customers, ensuring that their needs are met and their concerns are addressed in a timely and efficient manner.

Key Responsibilities:

  • Manage communication with customers in both German and English languages
  • Identify and assess customer needs, offering commercial solutions in collaboration with internal process partners
  • Create commercial offers and ensure on-time delivery
  • Ensure customer satisfaction through follow-up after service completion
  • Keep records of customer interactions, process customer accounts, and file documents

Requirements:

  • Customer support experience or experience as a client service representative
  • General understanding of contract structures
  • Higher education diploma or equivalent; or 3 to 5 years of related experience and/or training; or equivalent combination of education and experience
  • Fluency in German and English languages required
  • Familiarity with SAP system and MS Dynamics preferred


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