Customer Service Liaison
vor 3 Wochen
About Navarino
We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.
Our Culture
We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.
Job Role
The Sales Coordinator will act as one of the main interfaces between customers and various Navarino departments, in conjunction with 3 other internal interfaces. The overall goal is to simplify customer's communication with Navarino, faster response times, optimizing order executions and creating more efficient internal communication.
Responsibilities
- Acting as the first line of support for customer queries
- Preparation of Customer and/or order forms and circulation with rest of departments
- Fill in the End Customer offers
- Assisting collections by notifying them of any ongoing cases that may be affecting payments by customers
- Following up and making sure all customers have the necessary documentation for orders
- Investigating and resolving cases or escalating such cases when necessary
- Providing data and reports to sales team and customers
Requirements
- University degree or equivalent
- Native German speaker with fluency in written and spoken German
- Fluent in written and spoken English
- Ability to work well in teams
- Excellent customer communication skills
- Ability to work under tight deadlines
- Good organization and coordination skills
- Agility in problem solving and taking initiative to secure excellent outcomes
- Alignment with Navarino Values
Benefits
We offer an attractive financial package, excellent working conditions with a good work-life balance, a generous bonus, flexibility in arranging your work schedule and remote work preferences, personal development and training opportunities, and a working environment certified as a "Great Place to Work" for three years in a row.
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