Aktuelle Jobs im Zusammenhang mit IT Support Specialist - Bochum, Nordrhein-Westfalen - GULP – experts united
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IT Support Specialist
vor 2 Monaten
**Job Summary**
We are seeking a highly skilled and customer-focused IT Support Specialist to join our team at GULP – experts united. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients in the IT sector.
Key Responsibilities:
- Respond to and resolve customer inquiries and technical issues in a timely and professional manner.
- Identify and troubleshoot problems, and develop effective solutions to ensure customer satisfaction.
- Collaborate with internal teams to optimize operating processes and structures, and improve overall efficiency.
- Document customer interactions and technical issues for future reference.
- Provide exceptional customer service and support to business customers in the 1st level environment.
- Develop and maintain customer-oriented information in our knowledge databases.
Requirements:
- Completed apprenticeship in the IT sector, or equivalent experience.
- First professional experience in 1st level support is an advantage.
- Excellent knowledge of common Microsoft operating systems.
- High customer orientation and strong communication skills.
- Initiative, quick comprehension, and high willingness to learn.
- Very good knowledge of German and English.
- Basic willingness to work in shifts (e.g. in home office).
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary structure based on qualifications and experience.
