Customer Experience Strategist

Vor 6 Tagen


Munich, Bayern, Deutschland Carly Vollzeit

As the Customer Experience Strategist at Carly, you will drive a dynamic transformation in customer satisfaction. Leveraging data-driven insights, you'll optimize customer support processes and champion a culture of continuous improvement. Your expertise will set new benchmarks in customer success excellence.

Key Responsibilities
  • Collaborate with internal teams to foster seamless workflows, ensuring an elevated customer experience.
  • Utilize data-driven insights to inform decision-making, constantly evaluating customer success performance against established benchmarks.
  • Develop and execute strategies to reduce costs in customer success processes, maintaining close oversight of customer communication journeys.
  • Proactively identify and address potential customer success risks to safeguard performance & reputation.
  • Maintain records and deliver comprehensive reports to management on customer success changes and advancements.
  • Assume responsibility for customer-centric processes, employing technology KPIs to enhance the overall customer experience.
Requirements
  • You have 2+ years of proven experience in a Customer Excellence role or similar Operations-facing position.
  • You enjoy providing valuable feedback, adjusting your work based on feedback, and actively pursuing additional insights for personal and team development.
  • You excel at juggling a busy workload, supporting and guiding other team members.
  • You take an active role in projects, guide your peers, and eagerly tackle problems, seeking ways to improve and grow.
  • You are a team player, respecting and contributing to fostering a positive work environment while handling challenges.
  • You are fluent in English; German is a nice-to-have.
Benefits
  • An inclusive company culture and highly motivated people.
  • High impact and responsibility in a successful and fast-growing company and brand.
  • A strong management team with a proven track record in successful startups to learn from.
  • A competitive compensation package and fully supported company equipment.
  • A high learning curve with opportunities for personal growth and professional development.
  • No bureaucracy just unlimited potential.
  • A talented and international team in a stylish brand-new office in Munich with an amazing view of the Alps.
  • To learn more about our vibrant company culture, visit our Career & Culture page.

The estimated salary for this role is approximately $85,000 - $110,000 per year, depending on location and experience.

We offer a range of benefits including health insurance, retirement plans, and paid time off. You will also have access to ongoing training and development opportunities to help you grow in your career.



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