Sales Operations Specialist

Vor 6 Tagen

Hamburg, Hamburg, Deutschland ResearchGate Vollzeit
About the Role

We are seeking a highly skilled Sales Operations Specialist to join our Sales Strategy and Operations team at ResearchGate. As a key member of our team, you will play a critical role in supporting and optimizing our sales processes to drive revenue growth and enhance efficiency.

Key Responsibilities
  • Salesforce Administration & Management:
    • Ensure the accuracy and integrity of sales data within Salesforce by regularly auditing and cleaning up data.
    • Customize Salesforce to meet the specific needs of the sales team, including creating custom objects, fields, workflows, validation rules, and reports.
  • Process Optimization & Documentation:
    • Evaluate existing sales processes and identify opportunities for improvement and automation within Salesforce.
    • Collaborate with the sales team to implement new processes, monitor adoption, and refine them based on feedback and performance metrics.
  • Sales Support & Enablement:
    • Provide ongoing support and training to sales team members on Salesforce and related tools, ensuring they are equipped to use the platform effectively.
    • Assist in the onboarding of new sales team members by providing training on Salesforce and company sales processes.
  • Sales Forecasting & Planning:
    • Assist sales leadership in sales forecasting by analyzing historical data, market trends, and pipeline information within Salesforce.
    • Ensure that sales targets and forecasts are accurately reflected and updated in Salesforce.
  • Cross-functional Collaboration:
    • Collaborate with finance to ensure accurate tracking of sales revenue, invoicing, commissions, and other financial metrics.
    • Work closely with legal to ensure that purchase orders and contracts are in line with our compliance obligations and sales strategies.
    • Partner with analytics and engineering to maintain Salesforce integrations with other platforms and tools, ensuring seamless data flow and process automation.
  • Sales Analytics & Reporting:
    • Develop and maintain dashboards, reports, and key performance indicators (KPIs) to provide visibility into sales performance.
    • Present data-driven insights and recommendations to the sales leadership team to inform strategic decisions.
Requirements
  • Demonstrated experience with ideally Sales Cloud & Salesforce CPQ. Experience within a subscription-based business is preferred.
  • Innovative mindset complemented by strong technical skills.
  • Demonstrated experience of the sales operations role and domain.
  • Exceptional attention to detail with strong problem-solving, research, and analytical capabilities. A natural curiosity to improve processes, leave a clean workspace, and develop intelligent solutions.
  • Must be collaborative, agile, and able to work iteratively and independently.
  • Capable of finding solutions in a complex, fast-paced environment. Must have excellent time management skills and the ability to multitask effectively.
About ResearchGate

ResearchGate is the largest professional network for scientists and researchers. We've built a platform that helps the world's scientists and researchers to connect, collaborate, and advance their research to drive progress towards a better world.

Over 25 million members from 193+ countries use ResearchGate to share, discover, and discuss research.

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