International Customer Service Representative
vor 1 Woche
We are seeking a skilled and customer-focused Telephone Operator to join our team at the Embassy of the United States Berlin. As a key member of our operations, you will provide 24/7 switchboard service for our offices in Berlin, Munich, Hamburg, Leipzig, Düsseldorf, Frankfurt, and Vienna, Austria.
About UsThe U.S. Mission in Germany is one of the largest diplomatic missions in Europe, with a vital geographical location, political, and commercial importance. Our mission comprises the Embassy in Berlin and five consulates, providing a wide array of services and support.
Your RoleAs a Telephone Operator, you will be responsible for:
- Providing exceptional customer service to internal and external callers
- Managing incoming and outgoing calls efficiently
- Maintaining accurate records and reports
To be successful in this role, you should have:
- Completed secondary school (German: Realschule, America: American High School Diploma or GED)
- Prior work experience as an operator on an electronic switchboard system or general office work in a customer service-oriented environment
We offer an excellent international environment, an attractive compensation package, German Social Security, a performance-related bonus system, an employer-sponsored pension scheme, paid public holidays – both German and U.S. holidays, and generous vacation entitlements. The estimated salary for this position is €40,000 - €60,000 per annum, depending on qualifications and experience.
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