Customer Service Representative

vor 1 Monat


Berlin, Berlin, Deutschland MILES Mobility Vollzeit
Deliver Exceptional Customer Experiences

MILES Mobility is seeking a highly skilled Customer Service Representative to join our international team. As a key member of our Customer Care department, you will be responsible for providing top-notch support to our customers through various channels, including phone, chat, and email.

About the Role
  • Respond to customer inquiries in a timely and professional manner
  • Solve complex issues by applying problem-solving skills and knowledge of our products and services
  • Work collaboratively with colleagues to resolve customer complaints and issues
  • Demonstrate a strong understanding of our company's mission and values
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving skills and attention to detail
  • Fluency in German and/or Dutch, and/or French, with English as a must-have language
  • Prior experience in customer-facing roles or customer service is an asset
What We Offer
  • A competitive salary of €2,370.00 per month, complemented by performance-based bonuses and additional pay for Sunday, night, and holiday shifts
  • A flexible shift schedule determined 4 weeks in advance, providing predictable working hours
  • A comprehensive pension plan to secure your financial future
  • The option to choose between monthly MILES credits or the Deutschlandticket for mobility
  • A subsidized Urban Sports Club membership for physical and mental well-being
  • Access to 1,500+ providers for discounts on various products and services
  • The flexibility to work from our office in Berlin and from home
  • The opportunity to grow professionally through training and development opportunities
  • A diverse and inclusive work environment with colleagues from 50+ nationalities


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