Customer Service Representative
vor 2 Wochen
We are seeking a highly skilled Customer Service Agent to join our team at Raisin. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers via phone and email.
Key Responsibilities- Provide expert support to customers across a range of topics, including products, processes, and account-related inquiries.
- Communicate effectively with customers in a friendly and approachable manner, using your strong communication skills to resolve issues efficiently.
- Work collaboratively with colleagues from customer service and other departments to ensure seamless customer support.
- Contribute to a positive customer experience by handling inquiries professionally and promptly.
- Fluent Spanish language skills (C2 level) and good command of English.
- Professional experience in customer service or customer support is desirable, but not essential.
- Strong communication skills, with the ability to handle multiple tasks simultaneously under pressure.
- Interest in complex topics, modern finance, and capital markets.
- High expectations of work quality and ability to maintain an overview in busy periods.
- Good IT skills, particularly in Office 365.
- Employee Development Budget of €2,000 and four full training days per year.
- Access to Babbel for continuous language learning.
- Free snacks, daily fresh fruit, and drinks at the office.
- Flexible working hours, home office, and 28 vacation days.
- Membership to Urban Sports Club, with over 50 sports options and subsidised membership fees.
- JobRad bike leasing scheme, including tax savings and insurance coverage.
- Company pension scheme (Betriebliche Altersvorsorge) with 20% employer contribution.
- Deutschland Ticket for easy travel to and from work, subsidised by €25 per month.
- Relocation support for international candidates.
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