Customer Care Specialist
vor 4 Wochen
We are a specialist publisher serving stakeholders within the European Union, based in Berlin. Our mission is to provide high-quality legal journals, books, conferences, and professional training in areas such as European Public Procurement, State aid, and European food law.
Job DescriptionWe are seeking a Customer Care Specialist to join our team. As a key point of contact, you will ensure that our customers' professional training and learning needs are met through our products and services.
Key Responsibilities- Establish and maintain relationships with existing and potential customers to understand their training needs and preferences.
- Conduct customer calls to discuss their requirements and provide tailored solutions.
- Work closely with our events, marketing, and database teams to ensure seamless customer experiences.
- Assist in defining new products and services to meet customer demands.
- Collaborate with the database team to ensure accurate customer data and insights.
- Previous experience in customer-facing roles, such as customer service or technical support.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and colleagues.
- Basic understanding of the European Union and its institutions.
- Ability to work independently and as part of a team.
- Fluency in English, with German a bonus.
- Opportunity to bring innovative ideas to our team and contribute to the growth of our company.
- Supportive and dynamic work environment with a flat hierarchy.
- Competitive salary and benefits package.
- Flexible working hours and remote work options.
- Deutschlandticket and welcoming office.
- Introduction Chat (30 minutes via MS Teams)
- Test Assignment (30 minutes remote, unpaid)
- Line Manager and CEO Interview (1 hour in person at our Berlin office)
- Offer Talk (1 hour)
Interested candidates should send their CV to Björn von Winterfeld, Conference Manager & Team Coordinator.
For any questions, please contact Björn von Winterfeld.
Lexxion Publisher is a leading provider of academic journals, books, and conferences on European law and policy.
-
Customer Service Representative
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitCustomer Support Job DescriptionAt Workstation Customer Care, we are seeking a skilled and customer-oriented individual to join our team as a Customer Support Specialist. As a key member of our customer service team, you will play a vital role in ensuring our customers have a seamless and enjoyable experience with our e-scooter leasing service.Key...
-
Customer Service Representative Dutch
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitAbout the JobWe are seeking a highly skilled and customer-oriented Dutch-speaking customer support specialist to join our team at Workstation Customer Care. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers in the Dutch language.Key ResponsibilitiesVerify the correctness of documents...
-
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are looking for experienced customer service representatives to join our team at Workstation Customer Care. As a Dutch customer support specialist, you will be responsible for handling written and telephone inquiries from our subscription-paying customers.The following topics will be covered:Activation of trial subscriptionsAwarding bonuses for new...
-
Customer Care Quality Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland Miles Mobility VollzeitDeine AufgabeAls Customer Care Quality Specialist bei MILES Mobility bist du für die Qualitätssicherung und -verbesserung im Customer Care verantwortlich. Du führst monatliche Quality Checks durch und teilst deren Ergebnisse mit deinen Kolleg:innen des Quality & Training Teams und den Customer Care Team Leads. Durch die regelmäßigen Checks...
-
Customer Care Quality Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland Miles Mobility VollzeitDeine RolleWir suchen nach einem erfahrenen Customer Care Quality Specialist, der unsere Qualitätssicherung und -verbesserung im Kundenservice unterstützt. Als Teil unseres Teams wirst du eine entscheidende Rolle bei der Gewährleistung einer hohen Qualität unserer Dienstleistungen spielen.Deine AufgabenMonatliche Quality Checks durchführen und...
-
Customer Care Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland Lexxion Publisher VollzeitAbout Lexxion PublisherWe are a specialist publisher for all stakeholders within the European Union, based in Berlin. Our mission is to provide high-quality legal journals, books, conferences, and professional training in areas such as European Public Procurement, State aid, and European food law.Job DescriptionWe are seeking a Customer Care Specialist to...
-
Community Manager
Vor 4 Tagen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are seeking a highly skilled Community Manager to join our Workstation Customer Care team. This role offers the opportunity to work as a bridge builder between our social media platform and its clients in Germany.This position can be performed from home, anywhere in Germany, and involves advising small and medium-sized companies on advertising solutions...
-
Customer Care Quality Specialist
vor 3 Wochen
Berlin, Berlin, Deutschland Miles Mobility VollzeitDeine RolleWir suchen einen Customer Care Quality Specialist, der unsere Qualität im Kundenservice weiterentwickelt und verbessert. Du wirst monatliche Quality Checks durchführen, Ergebnisse teilen und Ideen für Projekte zur Einhaltung und Optimierung der Qualitätsstandards liefern.Deine AufgabenDu führst monatliche Quality Checks durch und teilst deren...
-
Customer Service Ambassador
vor 1 Woche
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are looking for a talented individual to join our Workstation Customer Care team as a Customer Service Agent. This role involves providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.Key Responsibilities:Deliver outstanding customer service through various communication...
-
Customer Care Specialist
vor 3 Wochen
Berlin, Berlin, Deutschland Lexxion Publisher VollzeitAbout the RoleWe are seeking a highly skilled Customer Care Specialist to join our team at Lexxion Publisher. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesBe the primary point of contact for existing and potential customers,...
-
Social Media Specialist in Italian and English
vor 4 Wochen
Berlin, Berlin, Deutschland Abramo Customer Care VollzeitAbout the JobWe are seeking a highly skilled Social Media Specialist to join our team at Abramo Customer Care. As a key member of our Client Services team, you will be responsible for managing our social media presence and engaging with customers in Italian and English.Key ResponsibilitiesDevelop and implement social media strategies to increase brand...
-
Customer Service Representative
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitJob Title: Frequent Flyer CaretakerAt Workstation Customer Care, we are seeking a skilled and empathetic individual to join our team as a Frequent Flyer Caretaker. In this role, you will be responsible for providing exceptional customer service to our frequent flyers, ensuring their experience is seamless and enjoyable.Key Responsibilities:Respond to inbound...
-
Customer Service Representative
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitJob DescriptionAs a caretaker for our client's frequent flyer program, you will be responsible for providing exceptional customer service in a call center environment. Your primary goal will be to assist frequent flyers in enjoying their club program benefits.Key Responsibilities:Respond to inbound telephone calls from members and efficiently handle...
-
Customer Care Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland Miles Mobility VollzeitCustomer Care AgentJoin the ride with Miles Mobility, the largest car-sharing provider in Germany, as we expand our fleet and seek a talented Customer Care Agent to strengthen our team.Your MissionYou will be our first point of contact for all customers, providing exceptional support and resolving issues efficiently.You will help customers navigate topics...
-
Globally Connected Customer Experience Coordinator
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitAt Workstation Customer Care, we're proud to be part of a network of several airlines, each with its own unique culture and style of service.Company OverviewWe're a third-party service provider that coordinates the caretaking for our clients' frequent flyers, ensuring a seamless experience across our vast global network.Job SummaryWe're seeking a highly...
-
Senior Customer Care Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland Blacklane VollzeitAbout the RoleWe are seeking a highly skilled Senior Customer Care Agent to join our dynamic team at Blacklane, a leading provider of premium global chauffeur services. As a Senior Customer Care Agent, you will be responsible for efficiently managing emergencies, escalations, and regular complaints, ensuring prompt and effective resolution while maintaining...
-
Community Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitAs a Community Manager at Workstation Customer Care, you will be the bridge builder between our social media platform and our German clients. Your passion for customer service will transform every contact into a personal and excellent customer experience. You will be responsible for advising small and medium-sized companies on advertising solutions and...
-
Customer Service Representative
vor 3 Wochen
Berlin, Berlin, Deutschland Abramo Customer Care VollzeitYour New RoleWe are seeking a highly skilled Customer Service Representative to join our team at Abramo Customer Care. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in Italian.Your Key ResponsibilitiesManage all types of inquiries generated via back office activities such as chat,...
-
Customer Service Representative
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitAt Workstation Customer Care, we are seeking a skilled Customer Service Representative to join our team in caring for our frequent flyers.Key Responsibilities:• Respond to inbound telephone calls from members and efficiently handle reservation requests, complaints, and inquiries regarding all club program benefits.• Data entry, summarizing, and...
-
Community Manager for German Customer Support
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitJob Title: Community Manager for German Customer SupportWorkstation Customer Care is seeking a Community Manager to join their team. As a Community Manager, you will be the bridge builder between the social media platform and their clients, convincing through your uniqueness, originality, and personality.This role can be performed from home, anywhere in...
