Customer Service Representative
vor 4 Wochen
As a caretaker for our client's frequent flyer program, you will be responsible for providing exceptional customer service in a call center environment. Your primary goal will be to assist frequent flyers in enjoying their club program benefits.
Key Responsibilities:
- Respond to inbound telephone calls from members and efficiently handle reservation requests, complaints, and inquiries regarding all club program benefits.
- Data entry, summarizing, and documenting the conversation and actions of each call.
- Handle lower-level complaints and provide resolution using network procedures and standards.
- Welcome new members to encourage usage of program benefits and assist them in learning how to use the program benefits.
Requirements:
- Ability to work shifts
- Empathic listener and persuasive speaker
- Ability to handle multiple tasks and balance priorities
- Computer literate with the ability to learn customer service software applications
- Fluent in Dutch
We are looking for a motivated and customer-focused individual to join our team at Workstation Customer Care.
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