Cloud Service Delivery IT Manager
Vor 7 Tagen
Become a key player in our esteemed IT Operations division, responsible for the oversight and continuous enhancement of our advanced IT infrastructure, spanning from networking to cloud solutions.
Key Responsibilities
- Accountability: Oversee IT Service Management for first and second level support in cloud service delivery.
- Quality Assurance: Guarantee the excellence of ITSM processes; assist in the rollout of new initiatives and methodologies.
- Task Management: Independently track contract obligations and SLA commitments.
- Documentation: Diligently complete and update records related to cloud services.
- Collaborative Efforts: Actively engage with global IT infrastructure teams and service providers to ensure adherence to contracts and optimal service delivery.
- Educational Background: Degree in computer science, business informatics, or equivalent training (e.g., IT specialist with substantial practical experience).
- Professional Experience: Background in service delivery; familiarity with IT governance and IT security management; experience collaborating with service providers.
- Technical Knowledge: Profound understanding of ITSM and ITIL (ITIL certification preferred); knowledge of cloud platforms (AWS and/or Azure); understanding of business workflow processes.
- Language Proficiency: Proficient in English (minimum C1/C2); German language skills are a plus.
- Personal Attributes: Goal-oriented and solution-focused team player, analytical mindset towards challenges, and eagerness to engage with emerging technologies.
What We Offer
- Job Security: The stability of a large, internationally active organization with high occupational safety standards.
- Career Development: Structured onboarding process, training, and continuous education opportunities through our Leadec Campus.
- Compensation: Competitive salary aligned with qualifications.
- Leave: Entitlement to 30 days of vacation.
- Work Flexibility: Proportional remote work options and adaptable working hours.
- Employee Benefits: Access to various employee benefits, including a company pension scheme, local health and fitness offerings, and the option to lease a company bicycle for personal use.
- Transparency: Easy access to company updates and information through our employee app.
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