Cloud Service Delivery IT Manager

vor 1 Woche

Garching bei München, Bayern, Deutschland Leadec Management Central Europe BV & Co. KG - Karriere Vollzeit

Become a key player in our esteemed IT Operations division, dedicated to the management and continuous enhancement of our cutting-edge IT infrastructure, spanning from network solutions to cloud services.

Your Responsibilities

  • Accountability: Oversee IT Service Management within the first and second level support for cloud service delivery.
  • Quality Assurance: Ensure the effectiveness of ITSM processes and actively participate in the rollout of new initiatives and procedures.
  • Task Management: Independently track contract obligations and SLA commitments.
  • Documentation: Diligently complete and maintain records related to cloud services.
  • Collaborative Efforts: Work proactively with global IT infrastructure teams and service providers to guarantee contract compliance and superior service delivery.
Your Qualifications
  • Educational Background: Degree in computer science, business informatics, or equivalent training (e.g., IT specialist with extensive practical experience).
  • Professional Experience: Background in service delivery, with knowledge of IT governance and IT security management, and experience collaborating with service providers.
  • Technical Expertise: Strong grasp of ITSM and ITIL (ITIL certification preferred); familiarity with cloud platforms (AWS and/or Azure); understanding of business workflow processes.
  • Language Proficiency: Fluent in English (minimum C1/C2); German language skills are a plus.
  • Personal Attributes: Goal-oriented and solution-focused mindset, analytical problem-solving skills, and a willingness to engage with emerging technologies.

Your Advantages

  • Job Security: Enjoy the stability of a large, globally operating company with high occupational safety standards.
  • Career Development: Benefit from a structured onboarding process, along with training and development opportunities through our Leadec Campus.
  • Compensation: Receive competitive remuneration based on qualifications.
  • Time Off: Enjoy a generous vacation entitlement of 30 days.
  • Work Flexibility: Take advantage of mobile working options and flexible working hours.
  • Employee Benefits: Access a range of benefits, including a company pension scheme, various employee perks, local health and fitness programs, and the option to lease a company bicycle for personal use.
  • Transparency: Stay informed with easy access to company news and information through our employee app.

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