Customer Support Manager
vor 1 Monat
We are seeking a highly organized and customer-focused individual to join our team as a Customer Support Manager, Sales and Contracting. This full-time position is based in Berlin, Germany and will play a crucial role in supporting administrative tasks and communications with our growing international customer base.
Key Responsibilities- Schedule meetings and monitor progress and deadlines of tasks for our international team of regional Business Developers and Berlin-based VP Immune Monitoring Solutions
- Communicate with customers via email, Zoom, and phone to ensure seamless interactions
- Update and utilize our customer relationship management system (Salesforce) to track customer interactions and data
- Draft quotations, select and provide brochures and data sheets to customers, and support logistics of contract processing, orders, and request management
- Analyze market information and internal data to generate monthly and annual reports on bookings and sales forecasts
To be successful in this role, you will need:
- Good verbal and written English communication skills
- Customer-focused with a strong attention to detail, well-organized, and able to multi-task and manage multiple projects
- Able to address and resolve problems proactively
- Proficiency in Microsoft Office including Outlook, PowerPoint, Excel, and Word
In addition, we are looking for candidates with:
- A degree in a field relevant to medicine, technical laboratory work, biotechnology, or immunology
- At least 3 years of experience demonstrating ability to utilize the skills mentioned above
- Fluency in German is a plus, as well as experience in immunology, diagnostic lab services, and familiarity with flow cytometry and/or qPCR
Precision for Medicine offers a competitive compensation package, including an estimated salary range of €60,000 - €80,000 per year, depending on experience, plus benefits such as flexible work hours, excellent personal development perspectives, and a permanent full-time employment opportunity.
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