Customer Service Operations Lead for Raisin
vor 7 Stunden
We are seeking an experienced Customer Service Operations Lead to join our team at Raisin. As a key member of our customer service operations, you will play a vital role in ensuring the smooth delivery of our services to customers.
Job Description- Customer Service Operations: Develop and implement strategies to improve customer service operations, including planning, monitoring, and steering daily activities.
- Data-Driven Performance Optimization: Analyze customer service data to identify areas for improvement and develop performance metrics to measure operational performance.
- Process Improvement and Innovation: Identify operational constraints and propose solutions to drive process improvements.
- Communication and Reporting: Develop and deliver presentations to stakeholders, providing clear data-driven insights and recommendations.
To be successful in this role, you will need:
- Experience: 3+ years of experience in a customer service operations or steering role, with experience in data analysis.
- Skills: Proficiency in data analysis tools such as Excel, Looker, or other relevant platforms; strong understanding of KPIs and performance management techniques.
We offer a competitive salary of approximately €60,000 per year, depending on experience, as well as:
- Employee Development Budget: €2,000 per year for professional development.
- Flexible Working Hours: Enjoy flexible working hours, home office options, and 28 vacation days.
- Relocation Support: We will support your relocation to Berlin if needed.
Raisin is a leading fintech company based in Berlin, Germany. We are committed to fostering an open and caring environment where everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 40 different nationalities. Join us and grow with us
-
Strategic Customer Service Operations Lead
Vor 2 Tagen
Berlin, Berlin, Deutschland Raisin VollzeitAbout the RoleThis is an exciting opportunity to take on a senior leadership position in our customer service operations team at Raisin.As a Strategic Customer Service Operations Lead, you will be responsible for overseeing and steering daily operations of our Customer Service teams, ensuring smooth front- and back-office activities. You will also oversee...
-
Customer Service Operations Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Raisin GmbH VollzeitAbout the RoleWe are seeking an experienced Customer Service Operations Manager to join our team at Raisin GmbH in Berlin, Germany.Job DescriptionThis is a full-time position that will be responsible for steering daily operations of our Customer Service teams, ensuring smooth front- and back-office activities. You will oversee and manage the performance of...
-
Revenue Operations Lead
vor 3 Wochen
Berlin, Berlin, Deutschland Raisin VollzeitCompany OverviewRaisin is a fast-growing fintech company that revolutionizes the banking industry with its innovative products and services. Our mission is to empower individuals and businesses to take control of their finances, and we're looking for a skilled Revenue Operations Lead to join our team.
-
Senior Customer Experience Manager
vor 1 Woche
Berlin, Berlin, Deutschland Raisin VollzeitJob Overview:Raisin seeks a Senior Customer Experience Manager to lead daily operations of our Customer Service teams, ensuring smooth front- and back-office activities, and driving accountability from outsourced service providers. The ideal candidate will analyze customer service data to identify areas for improvement and implement performance metrics to...
-
Cybersecurity Operations Lead
vor 2 Wochen
Berlin, Berlin, Deutschland Raisin VollzeitAbout the RoleWe are seeking a highly experienced Cybersecurity Operations Lead to join our team at Raisin. As a key member of our Information Security Team, you will be responsible for ensuring the timely mitigation of information security events and incidents.You will have a deep understanding of security best practices and tooling, including EDR, AV,...
-
Customer Service Representative
vor 4 Wochen
Berlin, Berlin, Deutschland Raisin VollzeitAbout the RoleWe are seeking a highly skilled Customer Service Agent to join our team at Raisin. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers via phone and email.Key ResponsibilitiesProvide expert support to customers across a range of topics, including products, processes, and...
-
Customer Service Ambassador
vor 4 Wochen
Berlin, Berlin, Deutschland Raisin GmbH VollzeitWe are seeking a highly skilled Customer Service Agent to join our team at Raisin GmbH in Berlin. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their inquiries and concerns, and ensuring a positive experience.About the RoleYou will serve as the primary point of contact for...
-
Product Director for Financial Services
vor 4 Wochen
Berlin, Berlin, Deutschland Raisin VollzeitOpportunity OverviewWe are seeking a highly skilled Product Director to lead our financial services team at Raisin. This is an exceptional opportunity to join a dynamic and fast-growing fintech company that is pioneering open banking in the savings and investments space.
-
Product Development Lead
vor 1 Woche
Berlin, Berlin, Deutschland Raisin VollzeitRaisin, a leading fintech company, is seeking an experienced Product Manager to lead our Client Bank Solution team.About the RoleWe are looking for a highly skilled and motivated individual to drive the development of our product. As a Product Manager, you will be responsible for defining and delivering our product roadmap, working closely with...
-
Product Development Leader
vor 2 Wochen
Berlin, Berlin, Deutschland Raisin VollzeitAbout the RoleWe are seeking an experienced Product Development Leader to join our team at Raisin. This role will be responsible for leading a cross-functional product team and working closely with our largest B2B Partner Banks.
-
Cybersecurity Operations Center Leader
Vor 7 Tagen
Berlin, Berlin, Deutschland Raisin VollzeitAbout the RoleAs a Cybersecurity Operations Center (SOC) Leader, you will play a critical role in protecting Raisin's digital assets from evolving cyber threats. With a strong background in information security and team management, you will lead our SOC team to effectively monitor and respond to security incidents.Key ResponsibilitiesLead and manage a...
-
Strategic Product Lead
vor 1 Woche
Berlin, Berlin, Deutschland Raisin VollzeitProduct Manager Role OverviewThe Product Manager for our Client Bank Solution team at Raisin will co-lead a cross-functional product team and collaborate closely with some of our largest B2B Partner Banks. This role focuses on securing a full-service backend solution and enabling our B2B Partner Banks to provide Raisin's wealth of Deposit products to their...
-
Berlin, Berlin, Deutschland Raisin VollzeitCompany OverviewRaisin, a pioneering fintech company in the EU, has revolutionized the wealth management industry by empowering users to monitor and manage their finances seamlessly on mobile devices. With a strong focus on innovation and customer satisfaction, Raisin has established itself as a market leader.We are seeking an experienced Mobile Application...
-
Senior Cyber Security Operations Lead
vor 4 Wochen
Berlin, Berlin, Deutschland Raisin VollzeitAbout RaisinRaisin is a financial technology company that empowers individuals to take control of their savings. Our mission is to make saving and investing easy, accessible, and transparent.
-
Strategic Financial Leader
vor 2 Wochen
Berlin, Berlin, Deutschland Raisin VollzeitWe are seeking a highly skilled Strategic Financial Leader to join our dynamic finance team at Raisin Bank.About the RoleAs a tech-driven bank, we are looking for someone who is excited to contribute to our financial management and analysis processes. The Strategic Financial Leader will play a key role in supporting financial reporting, budgeting, and...
-
Digital Content Strategist and Team Lead
vor 4 Wochen
Berlin, Berlin, Deutschland Raisin VollzeitRaisin is a leading provider of international savings and investments platforms.About the RoleWe are seeking an experienced Digital Content Strategist and Team Lead to oversee all content creation and strategy across our company. As a key member of our marketing team, you will be responsible for developing and implementing a comprehensive content strategy...
-
Operations Team Lead
vor 2 Wochen
Berlin, Berlin, Deutschland Project A Ventures VollzeitAbout the RoleWe're seeking a highly skilled Operations Team Lead to join our portfolio company in Berlin. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our business-critical services. Your primary focus will be on process optimization, customer satisfaction, and team leadership.Our company is a leading...
-
Experience Designer
vor 2 Wochen
Berlin, Berlin, Deutschland Raisin VollzeitAbout RaisinWe are a dynamic and fast-growing fintech company that is a trailblazer for open banking in the savings and investments space.As one of the most successful European fintech companies, we build award-winning marketplaces to help customers gain better access to competitive savings, investment, and pension products. Combined, our brands Raisin,...
-
Customer Service Representative
Vor 6 Tagen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are looking for a skilled Customer Service Representative to join our team at Workstation Customer Care. In this role, you will be responsible for providing exceptional customer service and support to our clients.As a Customer Service Representative, you will be the primary point of contact for customers seeking assistance with their online shopping...
-
Revenue Product Manager
Vor 7 Tagen
Berlin, Berlin, Deutschland Raisin VollzeitAbout RaisinRaisin is a fast-growing fintech company that enables partners to get paid accurately and timely. Our products are critical to our financial operations, and we need a skilled Product Manager to own and evolve our invoicing and revenue products.Job OverviewWe are seeking an experienced Product Manager to lead our Revenue team. This role requires...