Customer Engagement Specialist

vor 3 Wochen


Hamburg, Hamburg, Deutschland Colgate-Palmolive Vollzeit

Key Responsibilities:

  • Co-lead annual commercial process planning, Go To Market, and Mass-Market Commercial Meetings.
  • Co-lead Monthly Discipline Process with a focus on Consensus.
  • Define and implement investment priorities in channels, customers, category, and brand priorities.
  • Lead Gross-to-Net Champion, responsible for T&Cs, structure, investment priorities, folding, monitoring, and Marketing Pricing Team collaboration.
  • Co-lead annual negotiation process planning, target setting, investment posture, tracking, and overarching negotiation roadmap.
  • Develop and maintain SOPs for Sales Team processes.
  • Lead Sales KPI & management reporting system development and maintenance.
  • Train and support Sales Team on business-critical processes.
  • Participate in cross-functional and cross-country Sales Team projects.
  • Simplify and standardize Customer Development processes.

Expected Outcomes:

  • Stable and seamless processes fully understood and embraced by the Organization.
  • Excellence in Go To Market with timely materials and data.
  • Strategic and structured Gross-to-Net management.
  • Elevated KPI management.
  • Fully functional tools and reporting supporting efficient processes and decision-making.

Requirements:

  • Strong experience in Customer Development, customer engagement, GtN management, and complex negotiations with retailers.
  • Experience in Marketing and/or Trade Marketing with process management and category marketing fundamentals.
  • Ability to leverage data for actionable recommendations.
  • Strong Commercial Acumen and internal and external financial KPI understanding.
  • Strong training and didactic skills.
  • Effective cross-functional matrix organization management.


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