Customer Engagement Lead

vor 1 Monat

Hamburg, Hamburg, Deutschland Colgate-Palmolive Vollzeit

**Job Summary**

We are seeking a highly experienced Customer Engagement Lead to join our team at Colgate-Palmolive. The successful candidate will be responsible for co-leading and co-planning the annual commercial process, including Go To Market, Professional Oral Care & Mass-Market Commercial Meetings.

**Key Responsibilities**

  • Co-lead the Monthly Discipline Process with a strong focus on Consensus
  • Co-lead the definition and implementation of investment priorities in channels, customers, category, and brand priorities
  • Co-lead the planification of the annual negotiation process, including target setting, investment posture, tracking, and overarching negotiation roadmap
  • Co-lead the development and maintenance of SOP's for all processes involving the Sales Team
  • Lead the development and maintenance of the Sales KPI & management reporting system
  • Trainer and first point of contact for all business critical processes involving or led by Customer Development
  • Participation in cross-functional and cross-country projects involving the Sales Team
  • Simplification & Standardization Champion for Customer Development

**Expected Benefits**

  • Stable and seamless processes fully understood and embraced by the Organization
  • Excellence in Go To Market (with all materials and data available on time)
  • Strategic and structured Gross-to-Net management
  • Elevated KPI management
  • Ensuring all tools and reportings are fit for purpose, supporting efficiently all processes and the decision making

**Requirements**

  • Very strong experience in Customer Development, including in customer engagement, GtN management, and complex negotiations with retailers
  • Experience in Marketing and/or Trade Marketing with proven proficiency in process management and at utilizing category, shopping, channel, and customer marketing fundamentals
  • Experienced in leveraging various forms of data with the aim to provide actionable recommendations
  • Strong Commercial Acumen; robust understanding of internal and external financial KPI's
  • Strong training and didactic skills
  • A networker who is able to manage the cross-functional matrix organization

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