Werkstudent:in Client Success Education und Qualitätsmanagement

vor 1 Tag


Munich, Bayern, Deutschland Scalable Capital Vollzeit
Stellenbeschreibung

Zusammen mit Deinen neuen Kolleg:innen im Education & Quality Assurance Team trittst Du dazu bei, dass das Client Success Team richtig geschult wird und unterstützt dabei, Service-Einblicke zu sammeln und zu präsentieren.

Aufgaben und Verantwortlichkeiten
  • Auswertung von Kundenkontakten und Analyse der Ergebnisse
  • Trendidentifizierung und Ableitung notwendiger Maßnahmen zur Verbesserung der Servicequalität
  • Entwicklung und Aktualisierung von Inhalten für interne und externe Schulungen
  • Unterstützung bei der Ausführung von diversen Trainingskonzepten
  • Pflege von Datenbanken und Bereitstellung zugehöriger Reportings für das Client Success Management
  • Unterstützung des Teams bei der Erstellung, Durchführung und Dokumentation von Projekten und Policen zur Verbesserung und Vereinfachung von Prozessen
Qualifikationen
  • Derzeit in einem Studium eingeschrieben oder eine abgeschlossene Ausbildung mit großem Interesse am Finanzmarkt
  • Erste Erfahrungen im Qualitäts- und Kommunikationsmanagement in vorangegangenen Praktika
  • Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift
  • Starke Kundenorientierung und hohe Qualitätsstandards
  • Sehr gute organisatorische Fähigkeiten und Fähigkeit, auch in dynamischen Situationen detailliert und strukturiert zu arbeiten
  • Selbstständigkeit und Fähigkeit, sich als Teamplayer:in aktiv einzubringen
Zusätzliche Informationen
  • Teilnahme an einem der am schnellsten wachsenden und sichtbarsten Fintech-Startups in Europa
  • Zusammenarbeit mit einem internationalen, vielfältigen, integrativen und wachsenden Team
  • Vergütung auch von Pflichtpraktika
  • Flexibles Arbeiten von zuhause oder in unserem zentralen Office in München oder Berlin
  • Interne Knowledge Sharing Sessions über die Grenzen Deines Teams hinaus
  • Produktives Arbeiten mit modernster Hardware und Tools
  • Kostenloses Abo für den Prime+ Broker


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