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Client Success Manager

vor 2 Monaten


Munich, Bayern, Deutschland Scalable Capital Vollzeit
Job Title: Client Success Manager

We are seeking a highly motivated and customer-focused Client Success Manager to join our team at Scalable Capital. As a Client Success Manager, you will be responsible for providing exceptional customer service and support to our clients in Italy and Spain.

Key Responsibilities:
  • Act as a reliable contact person for existing and potential clients in Italy and Spain
  • Work closely with other departments to resolve complex customer inquiries
  • Focus on customer satisfaction and retention
  • Continuously expand your knowledge of capital markets and digital solutions
  • Use customer feedback to identify areas for improvement in our product and internal processes
Requirements:
  • Strong affinity for capital market products and digital solutions
  • Experience in supporting customers via phone, email, chat, and/or in person
  • Passion for customer service and ownership of the customer experience
  • Ability to work independently in a dynamic environment
  • Fluency in Italian, Spanish, and English
What We Offer:
  • Opportunity to work with a leading digital investment platform in Europe
  • International and diverse team environment
  • Office location in a vibrant district in Munich or Berlin
  • Latest hardware and tools
  • Education budget and language classes
  • Relocation support and flexible work arrangements