CRM Retention Manager, EMEAP
Vor 6 Tagen
About Abbott
Abbott is a leading global healthcare company, dedicated to creating innovative solutions that improve people's lives. We're committed to anticipating and addressing the evolving needs of our customers, patients, and partners.
Working at Abbott
At Abbott, you'll have the opportunity to work on challenging projects that make a meaningful impact. Our team is passionate about delivering exceptional customer experiences, driving business growth, and advancing our company's mission.
Key Responsibilities:
Retention Strategy and Program Development
- Develop and implement a comprehensive retention strategy to drive customer loyalty and growth.
- Design and execute retention programs that enhance customer experience and sales.
- Collaborate with cross-functional teams to identify and address customer pain points and opportunities.
Customer Retention Management
- Lead the development and implementation of local CRM programs to drive customer retention and growth.
- Work closely with marketing and sales teams to ensure alignment and effective execution of retention strategies.
- Monitor and analyze customer data to inform retention program development and optimization.
Account and Vendor Management
- Manage relationships with key partners and vendors to ensure successful program execution.
- Develop and maintain implementation plans, training concepts, and technical changes.
- Coordinate with partners to ensure compliance with Abbott policies and procedures.
Education and Qualifications:
- Higher education in marketing, management, or a related field.
- 7+ years of experience in digital retention marketing, CRM, and omnichannel reach-out.
- Proven track record of driving customer retention and growth in a healthcare industry setting.
- Strong analytical and diagnostic skills, with the ability to challenge the status quo and develop innovative solutions.
- Excellent communication and relationship-building skills, with the ability to work effectively with cross-functional teams and stakeholders.
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