Senior Account Customer Success Manager

vor 2 Wochen

Munich, Bayern, Deutschland Palo Alto Networks Vollzeit

About the Role

We are seeking a highly skilled Account Customer Success Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for managing the customer lifecycle, serving as the Voice of the Customer, and driving adoption and consumption across our products.

Your Key Responsibilities

  • Operate as the primary point of contact for multiple product lines, supporting the customer journey and working cross-functionally with clients, end users, and internal partners.
  • Own customer planning, deployment, adoption, account-level reviews, and escalations, building and managing customized product delivery to the customer's tech environment.
  • Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.
  • Engage and coordinate customer delivery across Palo Alto Networks team members, including engineering and professional services.

About You

We are looking for a seasoned professional with 8+ years of experience in a customer-facing role, managing high-touch, high-visibility post-sales engagements. You should have specialization in software product and service delivery to strategic customers, with expertise in Cloud Security, DevSecOps, Network Security, or Security Operations.

What We Offer

As a member of our team, you will have the opportunity to work with a broad range of customers, driving business value and delivering exceptional customer experiences. You will be part of a dynamic and innovative team that is shaping the future of cybersecurity.

How to Apply

If you are a motivated and results-driven professional with a passion for customer success, please submit your application, including your resume and a cover letter outlining your experience and qualifications.

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