Customer Success Operations Manager: Gainsight Administrator
vor 2 Wochen
About the Role
We are seeking a highly skilled Strategic Operations Manager to join our team at LeanIX. As a key member of our Customer Success organization, you will be responsible for implementing impactful cross-functional projects in Gainsight, driving enablement, change management, standardization, and process documentation in Customer Success.
Key Responsibilities
- Implement impactful cross-functional projects in Gainsight by bringing in new data points and by creating and improving automations with Rule Engine and Data Designer.
- Add new data sources for Gainsight through out-of-the-box integrations and export data for other teams in collaboration with the BI Team.
- Drive enablement, change management, standardization, and process documentation in Customer Success.
- Become the go-to person for questions, ideas, and troubleshooting for our CS Teams.
- Continuously improve the CSM experience by testing and implementing new Gainsight features and modules.
Requirements
- Bachelor's degree required, Master's degree is an advantage (Business, Computer Science, Economics).
- Two years' hands-on experience with Gainsight CS and Salesforce (or other CRM).
- Expertise in connecting to data sources and bringing new data points into Gainsight (experience with Snowflake is an advantage).
- Outstanding analytical skills, experience with reporting and data analysis.
- Excellent written & verbal communication skills in English.
About LeanIX
LeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Our software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, LeanIX helps organizations make sound decisions and collaborate more effectively.
What We Offer
- A dynamic and inclusive work environment with a diverse team of professionals from around the world.
- A comprehensive benefits package, including a competitive salary, health insurance, and retirement plan.
- Opportunities for professional growth and development, including training and education programs.
- A hybrid work mode that allows you to work remotely from your home office and work from one of our offices.
Equal Opportunity Employer
LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. We welcome applications from qualified candidates of all backgrounds and perspectives.
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Munich, Bayern, Deutschland LeanIX VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Operations Manager to join our team at LeanIX. As a key member of our Customer Success organization, you will be responsible for implementing impactful cross-functional projects in Gainsight, driving enablement, change management, standardization, and process documentation in Customer Success.Key...
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Munich, Bayern, Deutschland LeanIX VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Operations Manager to join our team at LeanIX. As a key member of our Customer Success organization, you will be responsible for implementing impactful cross-functional projects in Gainsight, driving enablement, change management, standardization, and process documentation in Customer Success.Key...
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