Customer Success Operations Manager: Gainsight Administrator
Vor 6 Tagen
We are seeking a highly skilled Customer Success Operations Manager to join our team at LeanIX. As a key member of our Customer Success organization, you will be responsible for implementing impactful cross-functional projects in Gainsight, driving enablement, change management, standardization, and process documentation in Customer Success.
Key Responsibilities- Implement cross-functional projects in Gainsight to drive business outcomes
- Develop and maintain data integrations and automations using Rule Engine and Data Designer
- Collaborate with the BI Team to design and implement data visualizations and reporting
- Provide expert-level support to Customer Success Teams on Gainsight and Salesforce
- Stay up-to-date with the latest Gainsight features and modules, and implement new tools and processes to improve the CSM experience
- Bachelor's degree in Business, Computer Science, or Economics
- 2+ years of hands-on experience with Gainsight CS and Salesforce (or other CRM)
- Expertise in data integration and automation, with experience connecting to data sources and bringing new data points into Gainsight
- Outstanding analytical skills, with experience in reporting and data analysis
- Excellent written and verbal communication skills in English
LeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Our software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess, and manage the transition towards their target IT architecture. We serve over 1,000 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40.
We are committed to being an equal opportunity employer, and diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know. All applicants will receive consideration for employment based on experience, qualifications, and competencies.
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Customer Success Operations Manager: Gainsight Administrator
vor 19 Stunden
Munich, Bayern, Deutschland LeanIX VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Operations Manager to join our team at LeanIX. As a key member of our Customer Success organization, you will be responsible for implementing impactful cross-functional projects in Gainsight, driving enablement, change management, standardization, and process documentation in Customer Success.Key...
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Customer Success Operations Manager: Gainsight Administrator
vor 21 Stunden
Munich, Bayern, Deutschland LeanIX VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Operations Manager to join our team at LeanIX. As a key member of our Customer Success organization, you will be responsible for implementing impactful cross-functional projects in Gainsight, driving enablement, change management, standardization, and process documentation in Customer Success.Key...
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Munich, Bayern, Deutschland LeanIX VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Operations Manager to join our team at LeanIX. As a key member of our Customer Success organization, you will be responsible for implementing impactful cross-functional projects in Gainsight, driving enablement, change management, standardization, and process documentation in Customer Success.Key...
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Munich, Bayern, Deutschland LeanIX VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Operations Manager to join our team at LeanIX. As a key member of our Customer Success organization, you will be responsible for implementing impactful cross-functional projects in Gainsight, driving enablement, change management, standardization, and process documentation in Customer Success.Key...
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Munich, Bayern, Deutschland LeanIX VollzeitAbout the RoleWe are seeking a highly skilled Strategic Operations Manager to join our team at LeanIX. As a key member of our Customer Success organization, you will be responsible for implementing impactful cross-functional projects in Gainsight, driving enablement, change management, standardization, and process documentation in Customer Success.Key...
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