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Munich, Bayern, Deutschland LeanIX VollzeitJoin Our Team as a Customer Success Operations Manager: Gainsight AdministratorLeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. We are seeking a highly skilled Customer Success Operations Manager: Gainsight Administrator to join our team.Key...
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Munich, Bayern, Deutschland LeanIX VollzeitJoin Our Team as a Customer Success Operations Manager: Gainsight AdministratorLeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. We are seeking a highly skilled Customer Success Operations Manager: Gainsight Administrator to join our team.Key...
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Munich, Bayern, Deutschland LeanIX VollzeitKey ResponsibilitiesImplement impactful cross-functional projects in Gainsight by bringing in new data points and by creating and improving automations with Rule Engine and Data Designer.Add new data sources for Gainsight through out-of-the-box integrations and export data for other teams in collaboration with the BI Team.Drive enablement, change management,...
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Customer Success Operations Manager: Gainsight Administrator
vor 2 Monaten
About the Role
We are seeking a highly skilled Customer Success Operations Manager to join our team at LeanIX. As a key member of our Customer Success organization, you will be responsible for implementing impactful cross-functional projects in Gainsight, driving enablement, change management, standardization, and process documentation in Customer Success.
Key Responsibilities
- Implement impactful cross-functional projects in Gainsight by bringing in new data points and creating and improving automations with Rule Engine and Data Designer.
- Add new data sources for Gainsight through out-of-the-box integrations and export data for other teams in collaboration with the BI Team.
- Drive enablement, change management, standardization, and process documentation in Customer Success.
- Become the go-to person for questions, ideas, and troubleshooting for our CS Teams.
- Continuously improve the CSM experience by testing and implementing new Gainsight features and modules.
Requirements
- Bachelor's degree required, Master's degree is an advantage (Business, Computer Science, Economics).
- Two years' hands-on experience with Gainsight CS and Salesforce (or other CRM).
- Expertise in connecting to data sources and bringing new data points into Gainsight (experience with Snowflake is an advantage).
- Outstanding analytical skills, experience with reporting and data analysis.
- Excellent written & verbal communication skills in English.
About LeanIX
LeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Our software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, LeanIX helps organizations make sound decisions and collaborate more effectively.
What We Offer
- A great place to work with a diverse workforce and a strong commitment to innovation and personal development.
- A Hybrid Work Mode that allows you to work remotely from your home office and work from one of our offices.
- Great benefits and a competitive compensation package.
- A commitment to being an equal opportunity employer and a diverse workplace.
