Customer Success Operations Specialist
vor 1 Monat
WHAT AWAITS YOU?
Execute significant cross-departmental initiatives in Gainsight by integrating new data sources and enhancing automations using Rule Engine and Data Designer. Incorporate additional data sources for Gainsight through standard integrations and collaborate with the BI Team to export data for various departments. Facilitate enablement, manage change, standardize processes, and document procedures within Customer Success. Serve as the primary resource for inquiries, suggestions, and troubleshooting for our Customer Success Teams. Consistently enhance the Customer Success Manager experience by evaluating and implementing new features and modules in Gainsight.WHAT ARE WE SEEKING?
A Bachelor's degree is essential; a Master's degree is a plus (preferably in Business, Computer Science, or Economics). A minimum of two years of practical experience with Gainsight CS and Salesforce (or another CRM). Proficiency in connecting to various data sources and integrating new data points into Gainsight (experience with Snowflake is a plus). Exceptional analytical abilities, with experience in reporting and data analysis. Strong written and verbal communication skills in English.LeanIX, an SAP company, is a leader in enterprise architecture management (EAM), spearheading the modernization of IT landscapes and ongoing business transformation. Our software-as-a-service solutions empower organizations to gain transparency, enabling them to visualize, assess, and manage their transition towards an optimal IT architecture. By providing a data-driven and automated approach enhanced with AI, LeanIX assists organizations in making informed decisions and collaborating more effectively. LeanIX serves over 1,000 companies globally across various sectors, including more than 10% of the Fortune 500 and half of the German DAX 40.
LeanIX is not just a product; it is a great workplace. Colleagues from numerous countries collaboratively bring our vision to life. We believe in transparent communication, personal growth, a diverse workforce, and innovation through practical ideas that benefit our world-class team, which deserves the best software tools available.
At LeanIX, we embrace a Hybrid Work Model , allowing you to work remotely from your home office while also having the option to work from one of our offices. LeanIX teams and members collectively decide on the work mode that best suits their needs. Additionally, we offer excellent benefits for our employees.
LeanIX is dedicated to being an equal opportunity employer. Diversity is crucial for driving the growth and success of our organization. If you require an equitable interview process alternative, please inform our team, and you will be treated with the utmost respect and confidentiality.
All applicants will be considered for employment based on their experience, qualifications, and competencies. LeanIX does not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran status, marital status, or any other status protected by applicable laws or regulations.
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