Customer Support Specialist

Vor 3 Tagen


Hanau, Hessen, Deutschland Exide Technologies GmbH Vollzeit

Job Title: Customer Support Specialist

Job Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Exide Technologies GmbH. As a key member of our customer-facing team, you will be responsible for ensuring customer satisfaction, resolving issues, and providing timely support to our customers worldwide.

Key Responsibilities:

  • Represent the voice of the customer inside Exide, ensuring customer satisfaction and resolving issues in a timely manner.
  • Assure compliance with customer requirements according to Exide's policies and follow-up customer audits.
  • Participate and monitor in new projects and product and process homologations and re-qualifications.
  • Monitor and update KPIs related to the customer (PPM, warranties, non-conformities, claims status, etc.).

Requirements:

  • Excellent communication and problem-solving skills.
  • Knowledge and interpretation of international quality standards - mainly ISO 9001 and ISO TS 16949.
  • Automotive company experience.
  • Project Management skills.
  • Very good knowledge of German and good knowledge of English.

What We Offer:

  • A challenging and responsible job in a modern, fast-growing division within an international corporation.
  • A highly collegial working environment with a reasonable scope for action and decision-making.
  • Exciting personal and professional development opportunities.
  • Additional corporate well-being initiatives.
  • Several key benefits, including a permanent contract, hybrid working model, and professional growth possibilities.

About Exide Technologies GmbH: Exide Technologies is an internationally leading provider of innovative and sustainable battery storage solutions for automotive and industrial applications. We have 11 manufacturing and 3 recycling facilities across Europe, ensuring resilience and a low CO2 footprint with a local supply chain. We serve the OEMs, projects, and the replacement market with our and our customer's top brands.



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