Customer Support Specialist
Vor 3 Tagen
Job Title: Customer Support Specialist
Job Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Exide Technologies GmbH. As a key member of our customer-facing team, you will be responsible for ensuring customer satisfaction, resolving issues, and providing timely support to our customers worldwide.
Key Responsibilities:
- Represent the voice of the customer inside Exide, ensuring customer satisfaction and resolving issues in a timely manner.
- Assure compliance with customer requirements according to Exide's policies and follow-up customer audits.
- Participate and monitor in new projects and product and process homologations and re-qualifications.
- Monitor and update KPIs related to the customer (PPM, warranties, non-conformities, claims status, etc.).
Requirements:
- Excellent communication and problem-solving skills.
- Knowledge and interpretation of international quality standards - mainly ISO 9001 and ISO TS 16949.
- Automotive company experience.
- Project Management skills.
- Very good knowledge of German and good knowledge of English.
What We Offer:
- A challenging and responsible job in a modern, fast-growing division within an international corporation.
- A highly collegial working environment with a reasonable scope for action and decision-making.
- Exciting personal and professional development opportunities.
- Additional corporate well-being initiatives.
- Several key benefits, including a permanent contract, hybrid working model, and professional growth possibilities.
About Exide Technologies GmbH: Exide Technologies is an internationally leading provider of innovative and sustainable battery storage solutions for automotive and industrial applications. We have 11 manufacturing and 3 recycling facilities across Europe, ensuring resilience and a low CO2 footprint with a local supply chain. We serve the OEMs, projects, and the replacement market with our and our customer's top brands.
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