Digital Customer Experience Manager

vor 4 Wochen

Hanau, Hessen, Deutschland Heraeus Vollzeit
Unlock Your Potential as a Digital Customer Experience Manager

At Heraeus, we're seeking a talented individual to join our team as a Digital Customer Experience Manager. As a key member of our Consulting Unit, you'll play a crucial role in driving forward our customer-centric digital transformation.

Your Key Responsibilities:
  • Support business units in developing innovative solutions to enhance the customer experience across all digital touchpoints.
  • Collaborate with diverse teams to design and implement customer-centric concepts, optimize digital customer interactions, and identify optimization potential.
  • Analyze customer insights to inform data-driven decisions and develop recommendations for action.
  • Identify and implement relevant IT solutions to improve the customer experience.
  • Contribute to the optimization and further development of the customer experience through proactive support of business units.
Your Profile:
  • University studies in business or technical/economic field (e.g., business administration or business informatics) or comparable qualification.
  • Experience in designing and implementing innovative solutions using user-centered methods (e.g., personas, customer journeys).
  • Interest in using data to improve the customer experience across all customer touchpoints.
  • Strong project and stakeholder management skills.
  • Sound knowledge in digital marketing, CRM, UX, and e-commerce desirable.
  • Confident appearance with excellent communication skills in German and English, assertiveness, and high degree of independence.
What You Can Expect:
  • Empowerment & Career Development: Value-adding projects with multiple insights, high visibility, and a cross-functional network enabling a future transition into a management or leadership role within the Heraeus Group.
  • Top projects with high impact: Work on key topics highly relevant for the performance of the Heraeus Group and create real added value alongside colleagues in business units.
  • Strong salary package: Attractive basic salary, performance-related components, and profit-sharing, as well as support for private pension plan.
  • Hybrid working and regular time off: Combination of remote and on-site working, 30 days annual leave plus up to 6 additional days off (company closures on bridge days and between years), special leave for special occasions, life phase account for paid time off (e.g., sabbatical, earlier retirement).
  • Additional benefits: On-site subsidized public transport, company medical service with comprehensive vaccinations and preventive medical check-ups, sport offers at our Heraeus Balance Point, delicious and healthy dishes in our canteen, and social counseling to foster and ensure mental health.

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