Customer Service Associate
vor 1 Monat
Exide Technologies GmbH is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate. As a key member of our customer-facing team, you will be responsible for ensuring exceptional customer satisfaction and support.
Key Responsibilities:- Monitor and update KPIs related to customer satisfaction, warranties, and non-conformities.
- Participate in new projects and product homologations, ensuring compliance with customer requirements.
- Assure customer satisfaction by resolving issues and providing timely answers.
- Collaborate with cross-functional teams to drive customer-centric initiatives.
- Knowledge of international quality standards, including ISO 9001 and ISO TS 16949.
- Understanding of quality tools, such as SPC, 8D, and FMEA.
- Excellent communication and analytical skills.
- Fluency in German and good knowledge of English.
- A challenging and varied role in a fast-growing industry.
- A highly collegial working environment with opportunities for growth and development.
- A competitive compensation package and benefits.
We offer a hybrid working model, combining remote and collaborative office experience. You will work 3 days a week in the office and 2 days remotely, with the option to lease a company bike.
Annual holidays: 30 days.
Professional growth opportunities, learning experiences, and collaboration with transverse teams.
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