Customer Experience Specialist

vor 2 Wochen

Hanau, Hessen, Deutschland Exide Technologies GmbH Vollzeit
Customer Satisfaction Specialist

Exide Technologies GmbH is a leading provider of innovative battery storage solutions for automotive and industrial applications. With over 135 years of experience, we have developed and globally marketed cutting-edge batteries and systems, contributing to the energy transition and driving a cleaner future.

Our company culture and strategy are centered on recycling, sustainability, and environmental responsibility. We have 11 manufacturing and 3 recycling facilities across Europe, ensuring resilience and a low CO2 footprint with a local supply chain. Our team of 5,000 employees provides €1.6bn energy storage solutions and services to customers worldwide every year.

Our Motion division develops high-quality traction batteries and chargers for electric vehicles. Our innovative lead-acid and lithium-ion batteries power material-handling vehicles and robotics. We serve OEMs, projects, and the replacement market with our and our customer's top brands.

We are looking for a Customer Satisfaction Specialist to represent the voice of the customer inside Exide. This role is responsible for ensuring customer satisfaction, supporting problem-solving activities, and providing timely answers to resolve claims and customer issues. The successful candidate will also ensure compliance with customer requirements according to Exide's policies and follow-up customer audits.

Key Responsibilities:

  • Represent the voice of the customer inside Exide
  • Ensure customer satisfaction and support problem-solving activities
  • Provide timely answers to resolve claims and customer issues
  • Ensure compliance with customer requirements according to Exide's policies
  • Follow-up customer audits

Requirements:

  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Excellent customer service skills
  • Knowledge of customer requirements and policies

What We Offer:

  • A dynamic and innovative work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Location: Büdingen, near Frankfurt am Main

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