Technical Support Specialist

vor 1 Woche

Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Teleperformance Greece. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring customer satisfaction.

Key Responsibilities
  • Provide technical support to customers via phone, chat, and email
  • Troubleshoot technical issues using problem-solving skills
  • Track and follow cases to ensure efficient and timely resolution
  • Maintain high customer satisfaction, representing a major brand
  • Provide and maintain strong, professional relationships with all partners and show empathy at all times
  • Work towards reaching targets as set out by client statement of work as well as internal targets
  • Ensure that key stakeholders are up to date on the resolution status of their issue, through effective written and verbal communication
  • Log the cases on internal systems, while getting up to date with client's products & services
Requirements
  • Fluency in German
  • Very good communication skills in English
  • Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
  • Good knowledge of operating systems & computer applications
  • Computer and mobile devices knowledge/tech savviness
  • Be resourceful, able to multitask
  • Thrive as a team player in a fast-paced, high-energy, change-oriented environment
  • Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision
  • Ability to adapt and flex style according to customer personality, culture, and profile
  • Help-desk or system admin experience will be considered as an advantage
What We Offer
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process)
  • Competitive monthly salary + 2 extra salaries per year
  • Referral Program: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity
About Teleperformance Greece

Teleperformance Greece is a leading provider of customer experience management solutions, offering a wide range of services including customer care, sales & technical support, and content moderation. With a team of 12,000 people from 110+ nationalities, we proudly represent the leading global businesses, providing exceptional customer service to our clients.

Why Join Us?

At Teleperformance Greece, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to fostering diversity and inclusion, and we offer a range of benefits and perks to support our employees' well-being and success.

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